We are recruiting on behalf of our client, a growing organisation based in Zambia, for an experienced and hands-on Human Resources Manager to lead and manage its HR function.The successful candidate will be responsible for ensuring effective management of employees, HR processes and workplace practices, while maintaining compliance with Zambian labour laws and company policies. The role will provide HR support to Management across recruitment, employee relations, performance management, disciplinary matters, payroll coordination, staff development and general HR administration.

Key Responsibilities

1. Human Resources Management

• Manage the day-to-day HR functions of the organisation.
• Provide HR advice and support to Management and employees.
• Develop and implement HR policies and procedures.
• Maintain confidentiality of employee information.

2. Recruitment & Onboarding

• Manage the recruitment process from advertising through to selection and appointment.
• Conduct interviews and coordinate aptitude tests where required.
• Prepare employment contracts and onboarding documentation.
• Ensure new employees are properly inducted.

3. Employee Relations & Discipline

• Handle employee concerns, grievances and workplace disputes.
• Manage disciplinary cases in accordance with company policy and Zambian labour laws.
• Advise Management on disciplinary and employee-relations matters.
• Maintain accurate records of disciplinary cases.

4. Performance Management

• Coordinate employee performance evaluations.
• Monitor probation and contract periods.
• Support Managers in setting employee targets and KPIs.
• Develop and monitor Performance Improvement Plans (PIPs) where necessary.

5. HR Compliance

• Ensure compliance with Zambian labour laws and employment regulations.
• Ensure employment contracts, leave, disciplinary procedures and termination processes are properly managed.
• Keep Management informed of important changes in labour legislation.

6. Payroll & Statutory Compliance

• Coordinate with Accounts to ensure accurate payroll information.
• Ensure proper administration of NAPSA, NHIMA, PAYE, Workers’ Compensation and other applicable statutory requirements.
• Handle employee payroll-related queries in coordination with Accounts.

7. Employee Records

• Maintain accurate and confidential employee files and HR databases.
• Monitor contracts, probation periods, leave balances and employee movements.
• Ensure HR records are properly organised and updated.

8. Leave & Attendance

• Manage employee leave administration.
• Monitor attendance, absenteeism and punctuality.
• Provide Management with reports on attendance and leave matters.

9. Training & Development

• Identify employee training and development needs.
• Coordinate staff training and development programmes.
• Maintain accurate training records.

10. HR Reporting

• Prepare regular HR reports for Management.
• Maintain HR trackers covering recruitment, contracts, probation, leave, performance, disciplinary cases and other HR activities.
• Provide recommendations to Management on HR matters.

Key Skills & Competencies

• Strong knowledge of Zambian labour laws and HR practices.
• Strong understanding of disciplinary and grievance procedures.
• Good leadership and people-management skills.
• Excellent communication and interpersonal skills.
• Strong problem-solving and decision-making abilities.
• Excellent organisation and attention to detail.
• High level of integrity, confidentiality and professionalism.
• Ability to work independently with minimal supervision.
• Good computer and HR systems skills.
• Ability to work effectively in a fast-paced environment.

Qualifications & Experience

• Bachelor’s degree in Human Resource Management.
• 5–7 years of HR experience, preferably including experience in an HR supervisory or management role.
• Strong knowledge of Zambian labour laws.
• Demonstrated experience in recruitment, employee relations, disciplinary management, performance management and HR administration.
• Knowledge of NAPSA, NHIMA, PAYE, Workers’ Compensation and other statutory requirements.
• Experience using HR systems and Microsoft Office
• Professional HR qualification or membership with a recognised HR professional body.
• Experience in logistics, clearing and forwarding, supply chain, or a similar operational environment.
• Experience managing HR across multiple branches.

What We’re Looking For

We are looking for a practical, commercially aware and solutions-oriented HR professional who can independently manage the full HR function while partnering effectively with Management and employees.

The ideal candidate should be confident handling employee relations and disciplinary matters, have strong knowledge of Zambian employment legislation, and be comfortable working in a fast-paced operational environment.