This role is responsible for the proper monitoring and maintenance of FTB computer systems, hardware and communications infrastructure.

Key Result Areas
• Proper maintenance of user workstations and peripheral infrastructure, their upgrades, capacity planning and updating of the IT assets register regularly.
• Provide technical specifications for user workstations and configure all new workstations.
• Effectively track movement of hardware using equipment movement forms.
• Evaluate user hardware needs and provide support to users on peripherals, printer configuration, management, and disk space optimization.
• Monitor servers and workstations for viruses, and keep server and client anti-virus signatures current.
• Regular checkups and ensuring that only recommended computer hardware is connected to UPS power system.
• Monitors incident details, including the configuration items affected to protect computers systems from unwarranted configuration changes.
• Implementing the ICT policies in respect to base configuration and maintenance requirements.
• Install and configure new hardware, software releases, system upgrades; evaluate and install patches.
• Ensures access to online services; links between servers and desktops, phones and printers.
• Establish best practices and policies for installing, configuring, maintaining, and troubleshooting end user workstation hardware and peripheral devices.
• Monitor and report on the performance of hardware equipment and operating systems, track any performance deviations and provide recommendations for the redress of any difficulties.
• Provide onsite, deskside or remote support to bank ICT users and customers
• Perform any other duties that may be assigned from time to time by the supervisor

Minimum qualification requirements and technical competencies:
• Bachelor of Science degree in computer science or related field.
• Minimum 3 years working experience in a busy ICT environment.
• Professional certifications such as CompTIA A+, ITIL, HPE, CCNA, MCP are added advantage.
• Broad understanding of computer systems, operating systems and open-source solutions.
• Ability to troubleshoot, resolve ICT incidents observing SLAs
• Ability to work independently at any location in an IT support capacity.
• Good analytical, diagnostic, communication, reporting skills and a ‘Yes I Can’ attitude.
• Must be able to have flexibility in work schedule to include evenings, public-holidays and weekends as needed to troubleshoot issues, perform upgrades and to be part of an on-call support team
• Good People management skills and ability to work with third party contractors.