ICT Support Officer
Salary Scale: NBRB 6-1
Reports to: ICT Officer

Duties and Responsibilities
• Providing first level resolutions of user concerns and queries
• Installing and configuring computer hardware, software, systems, networks, printers, and scanners.
Maintain and troubleshoot all network and computer related issues
• Monitoring and maintaining the system performance and utilization.
• Responding in a timely manner to service issues and requests.
• Providing technical support across the company (this may be in person or over the phone).
• managing stocks of equipment, consumables and other supplies.
• Setting up accounts for new users
• Repairing and replacing equipment as necessary.
• Testing new technolow and system changes.
• Training staff and system users.

Person Specifications
Qualifications
• Honors Bachelor’s degree in Computer Science, Information Systems, Information Technolow or Telecommunications Engineering, Software engineering from a recognized University.
• Professional recognized certifications in the above fields is an added advantage
• Ability to prioritize and manage multiple tasks simultaneously

Desired
Experience
• At least Two (2) years’ experience in providing information communications technology (ICT) and Administrative support in a reputable organization

Competencies
Technical
• Advanced computer skills (hardware and software)
• Knowledge of Windows operating systems and Microsoft Office
• Software Development Skills
• System and Creative thinking
• Analytical skills
• Troubleshooting

Behavioural
• Communication skills
• Effective time management skills
• Team player
• Listening skills
• Customer care skills
• Interpersonal skills