To provide specialist advice and support in sales support, enabling the provision of sound claims assessment expertise.

Job Description
1) Key responsibilities include solution implementation, Systems monitoring for availability and Query management. The role holder will focus on Issues and complaints raised, resolved and outstanding plus transactions executed.
2) Responsible for channel support, product Support and Query Management related to the channel or product. After customer has accepted offer of trade or cash solution, sales support implement. They train customers and handhold until customer is comfortable and ensure customer is happy. This includes helping customers draft letters of credit and other trade documents. They support product roll-out, a key contributor to cross sell.
3) To run a schedule of key activities e.g. hourly check to confirm systems are up, received payments have processed, daily system users have submitted payments on expected dates, trade deals received and processed
4 Reporting to the Head Implementation & Support, the role holder will coordinate customer setup and after sales support on Transactional Services products.

Education
Higher Diplomas: Business, Commerce and Management Studies (Required)