Mission/ Core purpose of the Job

To pro-actively support the back-office Operations in the Windows and virtualization environment and implement Back office changes in the infrastructure Domain to ensure that MTN achieves the predefined company objectives.

Main Job Functions:

• Design, installing, configuring, and maintaining Enterprise Infrastructure in accordance with business requirements and timelines.
• Deploy MTN Uganda safe enterprise Infrastructure (hardware and Operating systems)
• Conduct research on Enterprise products (Virtualization, Operating systems, security and standards to remain abreast of developments in the IT industry.
• Ensuring that cloud platforms meet the availability, integrity, scalability, and security requirements.
• Define workload placements and cloud strategies for VMware and Red Hat platforms
• Execute and oversee new and existing equipment, hardware, and software upgrades.
• Monitor and test Backoffice performance and provide performance statistics and reports.
• Proactively manage the windows-based Virtualization and Stand-alone server infrastructure build, operations and implementation for MTN Uganda on a 24×7 basis i.e., ensuring a reduction in system incidents
• Provide Tier 2 Technical guidance for operating system administration and support including mentoring (and knowledge share)
• Actively participating in IT projects and initiatives through rebuilding/cloning the test environments, building stress testing plans, and monitoring performance in accordance with company standards and established procedures.
• Design, develop and maintain comprehensive procedural documentation for all Backoffice Infrastructure.
• Efficiently managing and maintain all Project migrations to the production environments within the required timelines.
• Serves as the first point of contact for windows and virtualization escalations, establishes, and maintains an effective relationship with the Vendors to ensure that all critical issues are brought to a rapid resolution in accordance with established SLAs.
• Establishing and maintaining effective relationships to continually improve collaboration with business stakeholders.
• Know-how of capacity planning, performance monitoring, and disaster recovery for cloud platforms

Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA’s)

• Quality of projects delivered.
• Completeness, accuracy and efficiency of defined processes and procedures
• Adherence to approved operating standards and methodologies.
• Efficient delivery of solutions in line with defined of SLAs
• Operational stability
• Quality of Audit findings i.e., towards zero negative audit findings

Job Requirements (Education, Experience and Competencies)

Education:

• Bachelor’s Degree in Computer Science, Information Technology, Electrical/Telecom Engineering, or related field
• Relevant certification / accreditation i.e., Business process Framework training like ITIL, Etom, Togaf, Prince and PMP etc.

Experience:

• 6 years’ experience in Virtualization and windows with in a fast and stressful environment, Plus 3 years in process driven environments

Competencies:

Training

• Virtualization Training
• ITIL training
• Basic Audit training
• Project management methodologies
• Relationship management
• Training in Microsoft Visual, excel, word and PowerPoint.

Skills

• Ability to work on multiple tasks, often with conflicting objectives and competing deadlines.
• Analytical skills
• Business acumen – an understanding of the business as a whole.
• Change management skills
• Coaching skills – to develop the team and staff.
• Communication skills
• Conflict management skills
• Delegating skills
• Facilitation skills
• Feedback skills
• Flexibility – the ability to adapt and change in the light of changing circumstances / new information.
• Influencing skills
• Negotiation skills
• Quality management skills
• Relationship skills – to build relationships to facilitate efficient workflow.
• Risk management skills
• Scanning skills – to search for new ideas, trends, and principles.
• Strong “can-do attitude” combined with an ability to use minimum resources to get maximum outputs.
• Systems thinking – understanding the “big picture”.
• Time management, specifically the ability to prioritize.

 Behavioral Qualities

• Ability to deal with high levels of ambiguity.
• Analytical
• Assertive
• Attention to detail.
• Communication
• Conceptual thinking
• Consultative approach
• Continuous improvement philosophy
• Decision making
• Emotional intelligence
• Integrity
• Planning and organizing
• Quality assurance
• Results orientated.
• Solution providing
• Strategic thinking