• Swift Minds: is a fully fledged consultancy firm based in Kampala, Uganda that provides cutting edge consulting solutions to our clients in Various sectors including Agriculture, Telecommunication, Construction, Manufacturing, Mining, Banking, Oil and Gas and the services sector.
• Our services include: Recruitment, Payroll Management, Outsourcing, capacity development, Management Consulting and Project management.

Duties and Responsibilities:
• Purpose: ISP Supervisor will supervise the Daily support and service delivery of fiber optic installation teams, ensuring that sustainment activities are being delivered appropriately respecting the required quality and company defined KPI.

You Will:
• Strategic Business & HR Alignment (Strategic Management)
• Must be able to supervise and work under pressure
• Manage and coordinate general customer installation activities
• Verify installation surveys performed by installations technicians
• Ensure that installations are based on the final customer approval
• Ensure that installations respect the clients technical & quality specifications
• Ensure that the Installation teams’ communications skills with the final customer are always at top quality.
• Experienced with installation and testing of various vendors (i.e. ZTE, Nokia, Ericsson and Huawei).
• With at least three (2) years related experience in the field of HFC (Hybrid fiber Coax) or FO (fiber optic) customer installation
• Must have an exceptional knowledge of the various technologies (i.e. HFC, GPON and LTE)
• Must have extensive experience in using various telecom test equipment and procedures (i.e. VFL,
OPM, Speed test/ping test, etc.)
• This person will also assist in managing existing subcontractors to ensure that issues are being resolved in a timely manner.
• This person will act as a technical advisor to department managers/coordinators and will provide reporting of outsourced contracts and project management.
• Ensure service level agreement (SLA) is always attained.
• Ensure that the quality of the customer installations is respected at all times complying with the client’s installation procedures

Qualifications and Experience
• At least 3 years’ experience in fiber optics and vast knowledge in customer installation & maintenance activities, High school Diploma or General Education Degree Certificate to work in Heights and near electricity.