dfcu Bank is a fast-growing Bank in Uganda offering a wide range of financial solutions to its chosen market segments. We are seeking to recruit for the position of Lead Change Officer in our change and innovation (CCIO) domain to support our expansion strategy.

REPORTING TO: Business Change Manager

JOB PURPOSE: Reporting to the Business Change Manager, the role holder will support implementation of activities to operationalize strategic initiatives, aid a smooth transition from Projects to Business As Usual (BAU) to realize maximum benefits, as well as embed and address cultural factors associated with the change.

LOCATION: Kampala

KEY ACCOUNTABILITIES:

• Create and implement change management strategies and plans to maximize user adoption & proficiency and minimize overall risk such that business results are achieved.
• Effectively tailor change management methodology specific to individual user’ needs.
• Drive stakeholder engagement, organizational assessment, impact analysis, learning/training, communications/marketing, business readiness, deployment, and adoption measurement throughout technology consulting projects.
• Create actionable deliverables for core components of the change management strategy including communications plan, training plan, impact assessment / resistance management plan.
• Partner with Customer Experience to drive ongoing adoption of technology and business process improvement in post-deployment.
• To support a smooth transition from Projects to BAU to realize maximum benefits – Business readiness, trainings, process changes, roll-out plans, culture transformations, and embed change within BAU.

QUALIFICATIONS, EXPERIENCE and COMPETENCIES REQUIRED:

• A Bachelor’s Degree in human resources, Marketing, or Business Administration or another related field.
• Certification in Change Management or Project Management.
• At least 3 years’ experience in Human Resources, Communication, Marketing, or other Change management experience in a Financial Institution.
• Have been directly involved (in lead or pivotal role) in a Digital or Bank or Cultural Transformation Initiative.
• Strong negotiation skills.
• Project management.
• People management skills.
• Change management skills.
• Communication Skills.
• Exceptional communication skills – both written and verbal and advanced presentation skills.
• Ability to establish and maintain strong relationships.
• Creative, energetic, resilient, and tenacious with a propensity to persevere.
• Flexible, agile, and adaptable; able to work in ambiguous situations.
• Organized and resourceful with a natural inclination for planning, tactics, problem solving and root cause identification skills.
• Excellent relationship building, negotiation/influencing skills with team members and stakeholders.
• Empathy, curiosity, and desire to improve and constantly learn.