Job Summary
Provide specialist advise and support for day-to-day work, in order to execute predefined objectives as per agreed standard operating procedures (SOPs). Selecting this role has a compensation & benefit impact in Kenya, Uganda, Botswana, Mozambique, TZ (BBT), TZ (NBC). Please contact Reward for details.

Job Description
Key accountabilities
Sales to Retail customers with operational rigor and compliance with KYC requirements: (80%)
• Deliver exceptional sales performance by identifying and meeting customer needs through selling & cross selling of Bank’s consumer lending products to meet set sales targets.
• Provide direct “hands on” sales support (quality lead generation and effective follow up) to generate and convert quality leads into sales.
• Submit and check correctness of the completed application forms of different products in line with Bank policies and requirements to line manager for review.
• Comply with general Operational risk & Rigor requirements e.g., Health & Safety standards and security of premises, KYC, and anti-money laundering regulations.

Customer Service (15) %
• Provide excellent timely customer service in line with Absa values and policies.
• Resolve customer queries, complaints and process their applications within the bank ‘s service level agreements. Escalate any unresolved queries, or queries not resolved in a short period of time to the Line Manager.
• Build relationships with internal service providers (Operations and the KYC Helpdesk, credit unit) to ensure a quick turnaround time of escalated queries, complaints, and submitted product applications.

Technical Experience and Capability (5) %
• Pursue continued improvement in personal development by participating in learning and development trainings assigned.
• Agree annual performance objectives with the line manager, including specific sales targets.

Role/Person specification
Education and experience required.
• First degree or diploma or relevant experience in a front-line banking sales/marketing/service environment.
• Role requires pro-active sales generation, and the role holder will be required to spend a lot of time in the field making sales pitches to potential customers.

Knowledge & Expertise:
• Education and Experience Required
o Based on market / country requirements
o Minimum of diploma OR equivalent
o A credit in math and English at O level
o Experience of competitor products sales advantage
• Communication and Interaction required:
o Staff in own area (manager, subordinates, colleagues)
o Staff outside own area
o Internal customers (other than staff in own area)
o External Customers
• Knowledge & Skills: (Maximum of 6)
o Basic knowledge of the bank’s products and services advantage
o Basic understanding of how the Bank operates advantage
o Knowledge of local banking policies and laws

Essential
• Outstanding relationship and interpersonal skills
• Strong selling and negotiation Skills
• Strong Presentation Skills
• Problem solving Skills
• Team Skills
• Communications Skills
• sales focus

Preferred
• Basic Legal and credit skills.
• Thorough understanding of the financial services industry.
• Proven sales track record in financial services or related industry.
• Competitor product sales experience
• Innovativeness

Education
Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)