Provide day-to-day ICT Support that includes logging incidents and responding to user calls and email requests, providing ICT technical support to users, and maintaining and troubleshooting ICT systems and infrastructure.

Overall Responsibilities
1. Set up, maintain and troubleshoot Computers, Networks, Printers, and peripherals.
2. Install and update Baylor Uganda approved Software for users/staff as required
3. Provide support to all staff by answering phones, and logging and assigning tickets for timely resolution
4. Resolve logged issues such as password resets, user unlocks and other level 1 support requirements
5. Support the maintenance of hardware, software, and other systems
6. Assist with troubleshooting issues and provide technical support
7. Assist in hardware and software inventory management.
8. Support the development and enhancement of software applications.
9. Respond to system warning alerts and check monitoring tools for service issues
10. Produce and share weekly/monthly reports with the ICT Manager and other stakeholders

Required Qualification, Experience and Competencies:
• A Bachelor’s degree in Computer Science, Information technology or related field is an advantage
• Knowledge of programming languages and the software development life-cycle is an advantage
• Certification in professional ICT courses such as ITIL and CCNA/P are an added advantage
• Familiarity with ICT Operations in a clinical environment is an added advantage
• 1 Years Relevant Experience