To drive customer digital platform adoption through digital registrations and utilization in order to increase revenue and improve client experience on digital channels for existing & new PPB customers
• Identify reasons for low digital adoption and develops proposals to remediate.
• Prepare implementation plans for approved remedial actions and drives execution across Client Coverage teams.
• Provide input into new CVP developments and enhancements that will support digital registrations and continued utilisation of digital channels.
• Review internal data (including customers, competitors and the external environment) and uses this information to drive digital adoption initiatives and as input into stakeholder reporting.
• Obtain market trends (local and international) as well as customer needs and utilises this information to further provide input into the digital channel adoption plans.
• Guide Client Coverage teams to achieve the set adoption targets that will lead to financial growth.
• Develop business cases that promote digital adoption, including trade off proposals for costs vs benefits.

QUALIFICATIONS
• First Degree in Business Commerce or a related field
• 5 – 7 years’ experience in promoting or selling digital banking products and processes, marketing experience and designing of campaigns.
• Experience in change management within a digital banking or technology solution
• A good understanding of general banking i.e. products and processes.
• Experience in data mining and forecasting, agile and safe methodologies.
• Experience with UI/CI and UX/CX design principles.