Main Purpose:
Reporting, analytics, and monitoring of Network quality and performance metrics.

Context
• Influenced by MTN Group standard KPIs for network performance and UCC (regulator) Quality of Service Standard
• Influenced by customer perception of network quality and service delivery quality.
Influenced by the ITU standards for telecommunication network quality.
• Technology advances

Main Job Functions:
• Proactive monitoring and trending of KPIs with professional interpretation that will enable network performance improvement.
• Developing and implementing comprehensive analytics that allow raw data to be transformed into business insights.
• Representing Network department in internal cross functional and external forums giving and gathering Network performance impacts from the decision there of
• Ensuring data accuracy and consistent routine and on-demand reporting on network quality and performance to internal and external, executive OPS review and board.
• “Tracking network performance improvement through benchmark drive testing, resolution of 142 complaints and closure of NPS findings ”
• Develop reporting systems and dashboards to help with regular monitoring of network performance metrics.
• Post projects review to ensure business continuity with no service impact.

Managerial / Supervisory Responsibilities
• Strategy
• Negotiation skills
• Leadership .
Role Dependencies:
• Interfaces and constantly coordinates with the Landlords for the MTN Owned Managed (MOM) and UTL Sites on matters related to Leases and Site access.
• The position may from time to time lend its expertise to companywide projects as supervisor and Implementer.
• Support and management of the contractors assigned to the non-technical facilities e.g., Service centres, Expert residences and offices that are ordinarily under the Facilities unit.
• Negotiate price books in conjunction with the Procurement department for contractors and suppliers involved in the Datacentre operation and projects.
• Day to day follow up of invoices, payments raised for the contractors and jobs related to the Data centre.
• High-level support to the O&M and MS team and Tower Co to find permanent solution to repetitive issues that affect the Network performance.
• Ensuring the physical security of the Datacentre through coordination with the Risk & Compliance team.

Creativities (improvement/innovation inherent)
• Innovation
• Research and development
• Creativitiy
• Objectivity
Collaboration: Refers to formal and informal relationships
Responsibility towards:
Matrix reports: Peers in Network Group, Capital Projects Manager
Key Customers: Network Group, Marketing, Finance, Sales, MS ZTE, Customer Services, IT, UCC
Key Suppliers & Relations: HUAWEI, ZTE, ERICSSON, ATC

Authorities:
• This job has an impact in the development of the business plans with inputs to network planning, network operations.
• May have to engage contractors or consultants in line with the duties that fall in the departments control.
• May need to source and secure tools and applications to effectively carry out the tasks that are carried out by the section.
Education
• BSc Electrical/Telecommunications Engineering.
• Project Management Training.
• Supervisory/Manager Trainings

Other Training:
• Advanced Telecommunications and network technologies
• Proficiency in Advanced Microsoft Software (MS Excel, MS Project, MS Work, MS Power Point, Share point etc)
• Drive testing tools
• Analytics and dashboard creation
• Supervisory and Leadership

Work Experience
• A minimum of five years in Network/Service Planning or Network operations

Knowledge:
• Negotiation skills
• A highly specialised technologist with mathematical, statistical and problem solving abilities. Lateral thinking and general systems-interconnectivity knowledge
• Excellent PC and computing skills.
• Leadership skills
• Communication skills

Behavioral Compentencies
• Organized
• Leadership and Team work
• Interpersonal
• Innovative
Skills / physical competencies:
• Results orientation
• Committed to making a difference.
• Credibility
• Building collaborative relationships
• Engaged management.
• Developing & empowering
• Influencing, Leadership, Power
• Sound judgment
• Strategic planning
• Risk-taking, Innovation