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8 Jul 2022

Manager Service Quality & Compliance at KCB Bank Uganda

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Job Description


The role will be responsible for offering customer satisfaction through operational effectiveness, efficiencies and efficient customer compliant resolution.
Ensure compliance with laid down policies and procedures

Key Responsibilities:
Operational efficiency:

• Ensure adherence to policies, processes, procedures as per documented operating standards (SOPs & Operations Manual) including compliance with AML/KYC guidelines.
• Ensure effective and timely resolution of all operational audit issues at the branch.
• Prepare and submit all operational reports as required, including the daily cash register, end of month reports and ensure timely reporting of suspicious transactions.
• Ensure Branch risk registers & KRIs are up to date, and event/loss incidents are maintained/reported as per stipulated timelines.

Service quality:
• To offer customer satisfaction through operational effectiveness, efficiencies and acceptable turnaround time on all transactions.
• Timely customer complaint resolution so as to ensure seamless customer experience.

Branch administration:
• Provide an administrative support role to the Branch Manager.
• Motivate, coach and develop a high performing team.
• Ensure that Branch service providers are properly introduced, verified and monitored.
• Ensure Business Continuity and optimal resource allocation/utilization.

Business growth:

• Generate leads from Back Office transactions to support Business growth.

Job Requirements:
Minimum position qualification requirements:
• Bachelors Degree
• Professional Qualifications – General Banking
• Masters Degree

Experience:
• Total Minimum No of Years Experience Required – 5yrs
• Teller/customer Service/Back Office – 2yrs
• Section Head level / MLA – 3yrs

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Method of Application

Submit your CV and Application on Company Website : Click Here

Closing Date : 13th July. 2022




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