DUTY STATION : LABORATORY
DEPARTMENT : SAMPLE COLLECTION
POSITION : MEDICAL LABORATORY TECHNICIAN
HOURS/ SHIFTS : FULL TIME
REPORTS TO : LAB COORIDINATOR
INTERFACES WITH : NURSES, DOCTORS, SPECIALISTS, PATIENTS & OTHER STAFF

OVERALL JOB PURPOSE
The job incumbent shall be responsible to serve patients by identifying the best method for retrieving specimens; preparing specimens for laboratory testing, performing screening procedures and ensure efficient delivery of reports.

The job position shall also act as a back-up to other Clinical Laboratory Assistant wherever needed for the smooth running of day-to-day operations.

JOB REQUIREMENTS AND COMPETENCIES
· A Higher School Certificate with science subject in preference
· A Professional Certificate in Laboratory Techniques is desired.
Minimum 4 – 6 years of experience in similar field with a valid practicing license

PERFORMANCE INDICATORS
· Ability to connect with various types of patients (such as children, elderly, pregnant women) and make them feel comfortable
· Patience and presence of mind
· Good planning and organization skills
· Attention to detail
· Good writing and oral communication skills
· Good customer service skills, Time Management

· SPECIFIC JOB RESPONSIBILITIES
· Explain tests to patients and answer any questions they might have
· Ensure Feedback Forms are properly filled by Outpatient people monthly
Explore opportunities to add value to job accomplishments
· Participate in any project where his/her service is required
· Contribute to a safe and secure environment for patients, visitors, physicians and colleagues by following established standards and procedures and complying with legal regulations
· Maintain patient confidence by keeping test information confidential
· Determine the right venipuncture method based on patient age, health and other information required
· Reassure patients and help them relax
· Draw blood using sterilized needles and vials as per primary sample collection manual
· Track collected specimens by initialing, dating, and noting times of collection; maintain daily tallies of collections performed
· Transport samples in a timely manner and in accordance with outlined policies and procedures to designated places
· Prepare sample for external laboratories as per requirements

EQUIPMENT AND MACHINERY
Handling of
· Centrifuge.
· Timers
· TOURNIQUET
· Syringes & Needles

SYSTEMS/ TECHNOLOGY
· Explain tests to patients and answer any questions they might have
· Ensure Feedback Forms are properly filled by Outpatient people on a monthly basis
· Explore opportunities to add value to job accomplishments
· Participate in any project where his/her service is required
· Contribute to a safe and secure environment for patients, visitors, physicians and colleagues by following established standards and procedures and complying with legal regulations
· Maintain patient confidence by keeping test information confidential

· PHYSICAL, MENTAL, EMOTIONAL AND ENVIRONMENTAL DEMANDS OF THE JOB
· Contribute to a safe and secure environment for patients, visitors, physicians and colleagues by following established standards and procedures and complying with legal regulations
· Serve and protect the hospital community by adhering to professional standards, hospital policies and procedures, state, and local requirements
· Comply to and prepare for ISO (International organization for Standardization) requirements.

FUNCTIONAL STATEMENT
You are required to adhere to the employment policies as per department guidelines and as per the Employee Handbook.
Among other performance measures as agreed within your department, you are required to align your accomplishments to the 5 pillars of the organisation; namely:
1. PATIENT SAFETY
2. QUALITY OF CARE
3. CUSTOMER SATISFACTION
4. PRODUCTIVITY
5. PROFITABILITY

You are required to adhere to and embody the values of the organisation; these require a commitment to creative demonstration of the values below in your day-to-day work:

ACCOUNTABILITY for our actions
o Committed to creative actions that have a positive impact on others
o Proactively seeking feedback about our services, we willingly take the necessary actions for redress, where needed
o Taking responsibility for our decisions and their outcomes, we do not shift blame, give excuses or become defensive
o Understanding that our responses are within our control, we choose to positively respond to the circumstances around us

DIGNITY in our service
· Recognising the sanctity of life, we honour those we serve
· Acknowledging that respect is earned, we have self-respect and esteem others, too
· We recognise that everyone brings unique value to the organisation so we treat all partners with respect and dignity
· We value the unique opinions and contributions added by others so we actively listen in our communications with one another

COMMITMENT to excellence
· Exceptional outcomes are a result of our focussed dedication
· Deliberate devotion to our standards of care
· Shared accountability for achievement of results
· Evidence-based practice for quality care

COMPASSION for our customers
· Empathy for those in our care
· Willingness to listen to others
· Going the extra mile to meet clients’ needs
· Responsive to the individual needs of the client, we deliver holistic care to our clients

BUILDING HOPE in the community
· Providing quality care to the needy
· Investing in health interventions that have a wider social impact
· Touching our communities through our health programs
· Encouraging and supporting those around us

INNOVATION in our approaches
· Continuous improvement in our systems and practices ensures effective models for first-rate service delivery
· Committed to life-long learning, we strive to be creative and innovative in all we do
· Investing in modern equipment
· We believe in the synergy inherent in partnerships and proactively seek to work with our stakeholders

INTEGRITY in our dealings
· Honest communication with patients and among staff
· Fairness and self-scrutiny in everything we do
· Maintaining confidentiality and privacy
· Sound business practices in line with best practice

INVESTING in people and services
· Developing our staff through internal and external opportunities
· Fostering an empowering and conducive working environment
· Constantly advancing our facilities and equipment
· Consistently scrutinizing our services and conduct