About US:

SOS Children’s Villages is an independent, locally registered, child-focused, social development non-governmental organization with a strong reputation for providing quality care and protection, education and health needs for vulnerable children. Since its inception in 1991, SOS CV Uganda has reached over 60,000 children, youths and adults directly and indirectly to become empowered and self-reliant to contribute significantly to the needs of their families and communities. Works in partnership with a number of donors, (institutional and corporate agencies) including; Norwegian Agency for Development Cooperation (NORAD), Austrian Development Agency (ADA), Grieg Foundation, ERIKS Development Partner, USAID/Bantwana World Education, European Union, AVIS Foundation, Brand Charity, USAID/Uganda Private Health Support Program (UPHSP), Terre des Hommes (TDH), Stanbic Bank Uganda, DHL – Go Teach, Madhvani Group of Companies.

Job Summary:

The National ICT Coordinator (NICTC) is responsible for effective operation of the information and communication technology infrastructure and services across the SOS Children’s Villages Uganda. In cooperation with the Regional ICT Director / Advisor, the NITC implements SOS Children’s Villages international, global and regional ICT goals, policies and standards in the Member Association (MA). He / she designs and maintains the connectivity, infrastructure and ICT services architecture that support and facilitate the business needs in the National Office and the SOS Programme Locations. He / she ensures reliable ICT services in terms of availability, security and business continuity. As a member of the National Management Team, the NITC contributes to the development of SOS Children’s Villages Uganda strategies and operations. He / she works closely with the Management and the various national functions in providing technical and strategic advices on how to achieve operational efficiency, better support the programme implementation and bringing new innovations to the work of SOS Children’s Villages Uganda.

Key Duties and Responsibilities:

Implementation of Minimum ICT Standards, IT Security and Business Continuity Policies

• Design, implement and manage the NO and programme locations’ ICT infrastructure including LANs and WANs, Wi-Fi, networks, computers, laptops and servers across the MA.
• Ensure the strict implementation and roll out of the approved Global / Regional ICT minimum standards for hardware and software across the NO and programme locations.
• Plan, design and execute the internet bandwidth requirements in accordance with the global and regional IT security guidelines, number of users and business applications running.
• Implement the global and regional IT Security guidelines to ensure the systems, servers and users’ data are protected from threats.
• Implement the global and regional disaster recovery and business continuity measures to ensure smooth operations of SOS and eliminate downtime.
• Execute technical measures of content filtering, to ensure the proper use of the business internet connection and the protection of the MA’s operations from internet and cyber threats.
• Ensure all systems, software and hardware operated in SOS Children’s Villages Uganda are officially licensed and has the latest security patches, updates and firmware.
• Provide onsite and remote support for the user’s daily technical issues and provide timely and effective solutions.
• Maintain an up-to date ICT documentation of all ICT services in place, infrastructure, hardware, network, licenses, access credentials and any ICT related service or contracts.
• Conduct quarterly stock taking and inventory of the ICT assets across the MA.
• ICT Management
• Develop and maintain up-to-date (3 years) national ICT plan for the entire MA.
• Evaluate the NO and programme locations’ technology use and needs and recommend improvements, such as hardware and software upgrades.
• Execute and respond to the regular operational and reporting tasks in time and quality as requested by the Regional ICT Director/Advisor.
• Conduct regular visits to audit the ICT systems in the various programme locations.
• Develop usage policy guidelines for the users to ensure the adherence of the organisation code of conduct and IT security policies.
• In close cooperation with the HR department, the NITC technically administrator the MA email accounts portal, in strict adherence of the organisation code of conduct and user’s privacy.
• Submit, execute and track the ICT budget for the national office and the programme locations.
• in accordance to the national guidelines and procedures
• Co-lead/endorse the ICT equipment and services procurement and ensure the global and regional minimum ICT standards are followed for the procured equipment and services.
• Review ICT services contracts, recommend adjustments, changes and endorse it to the management for approval.

Cross Functional and Management Support

• Server as active member of the National Management Team, with responsibility to promote the functions goals, consult the management on technology related issues and safeguard the implementation of the global, regional and national ICT goals.
• Support the management and the functions in the development of business requirements for business applications customization / acquisition (strictly under the approval of the Regional ICT Director and in accordance to the Global Application Lifecycle Management policy).
• Lead the product selection and vendor assessment for non-global/regional ICT software.
• Support the programme team with innovative ideas of integrating technology components (ICT for Development) in the existing/new programmes to better service the beneficiaries.
• Support the ICT capacity building and trainings activities for the co-workers, in close cooperation with the HR department, by analysing areas of training needs and recommend training agencies.
• Organise high-level strategic and management trainings in the areas of ICT which support the implementation of the global and regional ICT polices.
• Participates in regional knowledge sharing processes, regional ICT activities and serve as active member of the region’s ICT network.
• Perform additional responsibilities and duties as requested by the ND within the frame of the technical and managerial areas of expertise.

Special Authority of the NICT

• Member of the National Management Team
• Access to all national server rooms, administrator privilege for the servers and workstations
• Validation / Endorsement / Approval of the procurement of ICT equipment and services
• The Employee provides direct supervision to the following co-workers (if any):
• Local and external ICT technicians (if assigned in the Member Associations)

Qualifications, Skills and Experience:

• The applicant must hold a Bachelor’s Degree in Computer Science, Information Technology or related field with a Postgrduate qualification in Administration, Project Management, IT or related field.
• Microsoft Certified IT Professional (MCITP) or Cisco (CCNA) Certification is a MUST
• Four years of System Administration Experience.
• Demonstrated knowledge in cloud applications, Microsoft Suite of applications.
• Proven ICT technical experience of supporting users and systems in a large and complex organization.
• Sound experience in hardware and software maintenance, network management, software development, website development and systems administration.
• Fluency in English – oral and written.

Competencies:

• Demonstrate high levels of accountability in delivery of ICT services and management of resources.
• Demonstrate in depth knowledge of Windows server and client technologies;
• Active directory management and group policy administration.
• Ability to stay up to date with current and upcoming ICT trends and practices.
• Knowledge and experience in Virtualization (Hyper-V)
• Demonstrated ability in hardware, software and network systems troubleshooting (ability to analyse and resolve technical issues)
• Results oriented and ability to communicate effectively to MA leadership on ICT Operations.
• Very good knowledge in IT Security, Backup and Disaster Recovery, BCM planning.
• Excellent influencing, negotiation and interpersonal gains.
• Knowledge and experience with Cloud.
• Preferred Additional Criteria
• ITIL Certificate

If you believe you are the right candidate for this position, please send your application letter, detailed curriculum vitae (CV), and photocopies of academic certificates, and names and contact details of three traceable referees to the address below to:

The Head Human Resource and Administration

SOS Children's Villages Uganda,

Plot 53 Ntinda II Road

Kampala. Uganda

Electronic Applications must be sent as one Single PDF Document not exceeding eight pages to: [email protected]

NB: Applications that are late, do not have CV or certificates or exceeds eight pages or electronically submitted as images will be disqualified. Only shortlisted candidates will be contacted.

Deadline: 16th April 2020