Lead and manage staff to provide a comprehensive In-house and legal collection service by ensuring that collections are maximized on accounts in stage 2 &3 through employing appropriate collection tactics and in executing the agreed collection operation strategies, as well as instituting and monitoring legal procedures and ensuring that all legal requirements are complied with.

QUALIFICATIONS
Minimum Qualifications
• Type of Qualification: First Degree
• Field of Study: Generic Management/Finance/Actuarial Science/Statistics

Experience Required
Operations Control
Operations
• 3-4 years
• Experienced in the understanding of credit risk assessment procedures to determine the best route of actions to be applied ‘ both as it relates to unsecured and secured lending products. Experience in managing and controlling the operational aspects i.e. outsourcing, engagement models, output measurements and costs insofar external Vendors such as Attorneys, Debt Collection Agencies, Tracers, Auctioneers and Liquidators are concerned.
• 3-4 years
• Exposure in Banking/Financial institution related legal & collections matters. Application of knowledge, experience & sound judgement in formulating solutions to rehabilitate through various collection tactics or the institution of legal proceedings. Four plus experience in the collections division of a legal practice or similar institution/credit risk environment & with three years’ experience in overseeing a collections department with the ability to lead staff effectively.

ADDITIONAL INFORMATION
Behavioral Competencies:
• Checking Details
• Examining Information
• Generating Ideas
• Interacting with People
• Meeting Timescales
• Resolving Conflict
• Upholding Standards

Technical Competencies:
• Coaching and Mentoring
• Difficult Calls Management
• Financial Planning
• Legal Collections
• Legal Compliance
• Performance Management
• Recoveries