Install, configure, upgrade, maintain and administer computer systems and related peripherals to ensure optimal running of business applications, including user management and critical data backups.

Primary Tasks/Responsibilities
• Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, training, prioritizing problems, and assessing impact of issues
Lead system and helpdesk support efforts, making sure all desktop applications, workstations, endpoint security and related equipment problems are resolved in a timely manner with limited disruptions.
• To install, configure and test computer systems and databases as per agreed configurations and ensure they optimized for performance, availability, and security.
• To monitor system performance, administer systems like E-mail, CEIR, etc. and ensure they are operating at optimal level including ensuring upgrades, patches and updates following standard change management procedures.
• To carry out user management procedures as per approved procedures and in line with IT policy compliance.
To carry out periodic backups of applications and data, and ensure secure storage of backups, as per ICT Policy.
• To provide regular reports on the operational statistics of different systems and flag issues that require management’s attention
• Serve as an IT relationship manager for designated staff and services

Education and Professional qualifications
• A bachelor’s degree in Computer Science or related IT, IS, computer engineering or Computing fields
IT Industry certifications, with specific bias to ITIL, Database Administration and Microsoft technical certifications.
• Working Experience
• Three (3) years’ experience in Systems Administration and Networking / IT in a similar corporate setting.
• Behavioral

Knowledge and Abilities
• Communication skills
• Interpersonal skills
• Initiative &Innovation
• Customer relationship management
• High level of integrity
• Planning, deployment and maintenance of MS Windows and Unix/Linux based systems – operation systems and Relational Database Management Systems.
• Administering Storage Area Networks and Virtualized Servers using VMWare.
• Administration knowledge of unified Communications solutions.
• Cloud computing