To install, configure, upgrade, maintain and administer computer systems to support data processing, management and analysis.
Key Results Areas
• Install, configure and maintain IT systems, operating systems and Active Directory objects and security policies;
• Obtain, update and maintain documentation and licenses for all systems acquired by the organization
Test and evaluate new technologies, and roll out new applications (acquired or internally developed), including patches and upgrades.
• Install, configure and maintain IP addresses, network segments, LANS, WANS, Internet
• To install and ensure optimal operations of all ICT hardware, virtual systems, networks, manage hardware inventory, monitor warranty and insurance.
• To develop data entry applications, maintain them and support processing, data management & analysis
• Operationalize data management, documentation and archiving of all statistical surveys/censuses and Administrative
Investigate, and monitor hardware and software problems and ensure necessary maintenance and repair when needed;
• Setting up new user systems, including setting up user accounts and profiles
• Ensuring that the systems are up, running and backed up, while performing periodic or event driven systems performance optimization
• Provide first point of IT Support for staff, respond to call-outs and escalate issues as required, including managing the IT Service/Help Desk.
Perform other duties as may be assigned by the Supervisor

Minimum Requirements Qualifications
• A Bachelor’s Degree in Computer Science, Information Technology or Computer Engineering
• IT Certifications: MCSE or equivalent

Experience:
• Experience of administering ICT systems in a similar corporate setting

Skills and Behavioral attributes
• Planning, deployment and maintenance of MS Windows and Unix/Linux based systems – operation systems and Relational Database Management Systems.
• In-depth interest in IT support and must be IT savvy.
• Administration of Virtual Servers using VMWare
• Administration knowledge of unified Communications solutions.
• Proven Knowledge of IT Service Management processes especially incident and Problem management.
• Professionalism, Integrity, team spirit
• Objective and independent
• Problem solving skills
• Creative thinking to be able to come up with new ideas
• An ability to work under pressure
• Organizational and planning skills