With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Job Summary
The Role holder is responsible for offering the best service to the customers by processing within the agreed timelines and resolving any issues that may arise in a timely manner as per the bank standards.

Job Description
• Monitor branch queues in Sybrin for scanned payment instructions to ensure that SLA is adhered to.
• Perform completeness checks on payments received for processing including confirmation of account balances, addition of ID & V scripts and indemnities in place as required and callback has been sufficiently done.
• Perform completeness checks on documents scanned including signature verifications, confirmation of account balances, addition of ID & V scripts and indemnities in place as required.
• Call-back Relationship Managers, branches and customers to confirm payment instructions as per business rules and inform stakeholders of any issues arising with their payments.
• Interact with branches on discrepancies in following the FTOS
• Ensure that the proper end of day reconciliations have been done i.e. work received and work processed, return to sender percentages, etc. are monitored and reported on.
• Ensure that there is clear ownership of any issues arising during processing of Payments as well as timely resolution of any errors logged.

Education
Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)