Job Summary
• The Role holder is responsible for offering the best service to the internal and external customers for best management of stakeholders.
• The role holder will ensure that payments are processed in a timely manner and any issues arising are resolved in a timely manner.
• The role holder will also effectively analyse and reconcile all payment instructions with particular emphasis on operational controls and service management.

Job Description
• Monitor branch queues in Sybrin for scanned payment instructions to ensure that SLA is adhered to.
• Perform completeness checks on payments received for processing including confirmation of account balances, addition of I & V scripts and indemnities in place as required and call back has been sufficiently done.
• Ensure that the proper end of day reconciliations have been done i.e. work received and work processed, return to sender percentages, etc. are monitored and reported on.
• Ensure that there is clear ownership of any issues arising during processing of Payments as well as timely resolution of any errors logged.
• Education
• Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)