About US:

Samasource is a social enterprise that provides dignified, internet-based work to people living in poverty. We build technology that helps leverage the brain-power of the poor so they can lift themselves out of poverty by providing valuable services to companies around the world. We are a dynamic and growing team with a big vision–to reduce worldwide poverty and its effects through technology. We need the best people to help us achieve it. We like to move fast and get things done. If you join us, you’ll be able to make an immediate impact, connect with some of the brightest people in the fields of social enterprise, impact sourcing, and tech. Samasource is supported by major corporate and philanthropic funders including eBay, Google, Cisco, and the Rockefeller and Ford Foundations.

Job Summary:

The Project Manager will be responsible for developing and leading a team of supervisors to provide clients with efficient and effective project services and support.

He / she will work closely and be the point of contact with Service Partners to ensure that clients receive the highest quality of deliveries and will be an integral part of Samasource Delivery Centre.

Key Duties and Responsibilities:

• Provide exhaustive Project and business level reporting for ongoing and completed projects along key Project metric.
• Communicate the progress of production, quality and resourcing initiatives to all relevant internal stakeholders.
• Ensure that the set monthly revenue targets are attained and surpassed within timely and high quality project execution.
• Manage and deliver various project work and reliable information in accordance with agreed plans and schedules and handle minor project escalations.
• Provide internal stakeholders with transparent and attentive project management support covering production and quality management.
• Responsible for the management, organization and coordination of the day to day work of the Team Leaders and production staff of the designated Project within the Centre to deliver the highest standards of service to clients.
• Lead and manage the Team Leaders and production staff, ensuring that they are well managed, trained, and motivated to meet the objectives and priorities of the Centre.
• Responsible for project quality management.
• Handle minor project escalations and manage conflict within the team.
• Responsible for Hub set up and seed management.
• To work proactively with colleagues across the Centre taking the initiative to resolve issues as they arise and contribute appropriately to meetings.
• Provide Engineering team with feedback regarding SamaHub features
• Assist with high severity requests or issue escalations as needed.
• Relationships & Communication.
• Develop a strong trusted advisor relationship with key internal, external and client stakeholders.
• Operate as the centre lead point of contact for any and all matters specific to your client.
• Identify potential value additions and/ or areas of work we can target for the client with justifiable business impact of the proposed solution.

Qualifications, Skills and Experience:

• The ideal applicant must hold a Bachelor’s degree or equivalent
• Advanced Excel skills, ability to work with lookups and pivot tables.
• Proficiency in Microsoft Word, Outlook, PowerPoint
• Principles of project management.

Submit your CV and Application on Company Website : Click Here