Q-Sourcing Limited trading as Q-Sourcing Servtec is a manpower management solutions firm operating in the East African Region in the countries of Uganda, Kenya, Tanzania, Rwanda, and South Sudan.
On behalf of our client, we are looking for a competent, skilled, and experienced Head of operations to work in Kampala Uganda.

Job Summary:
Job Title: Head of Operations
Reports to: Managing Director
Supervisees:
• Project Implementation Manager
• ICT Manager
• Factory Production Manager
• Manager Warehouse & Logistics
Other working relationships:
• Finance Director
• Head Procurement and Disposal Unit
• Head Legal

Job roles and responsibilities
The purpose of the job is to ensure operational and technical effectiveness and efficiency which ultimately leads to the company’s productivity and client satisfaction. The job holder will formulate strategies for improved sustainable performance in the areas of factory operations, project implementation and management, service and maintenance, quality assurance, and stock/ logistics management.
Specifically, the job holder will be responsible for:
Drawing and leading the strategic direction of the Company’s operations department.
• Ensuring that the organization meets its operational efficiency as demonstrated by the agreed-upon KPIs
• Supervising the effective and efficient implementation of all the organization’s projects and business cases
• Establishing solid intra-working relationships/ coordination among the departments in order to ensure effectiveness.
• Participating in the development of the company’s policy documents like a strategic plan, communication strategy project charters, business plans, etc.
• Working with key project stakeholders and internal technical teams to ensure projects comply with audit requirements
• Compiling periodic company performance reports and coordinating performance reviews events.
• Liaising other departments to ensure quality control and compliance to set operational performance standards.
• Participating in the recruitment process and management of staff under operations.
• Ensuring sustainable staff motivation and team cohesion.
• Ensuring timely production of performance reports in order to inform timely evidenced-based decisions.
• Ensuring safety and security for all operational staff
• Participating and supporting the inculcation of a positive culture that supports productivity, teamwork, and cohesion.
• Carrying out any other relevant duties assigned by the supervisor

Key Academic Qualification
The job requires a person with a high sense of maturity, versatility, and composure with the following academic qualifications:
• A Master’s degree in any of the following areas- Operations Management, Project Management, IT, Industrial Engineering, Electrical/ Mechanical Engineering, International Relations/ Business, Business Administrations, Supplies Chain & Logistics Management, from a recognized University.
• A Bachelor’s degree in any of the above fields from a recognized University
• Membership in any relevant professional bodies like;
• Project Management Professional,
• Prince2,
• Certified Facility Manager (CFM)
• Risk Management Professional (RMP)
• Certified in Logistics, Transportation, and Distribution (CLTD)
• Certified Operations Manager (COM)

Working experience and other relevant skills
The job requires practical and relevant working experience of at least 10 years, 5 of which should have been at a senior management level in an operations environment of a reputable organization preferably a state-own enterprise/ corporate or commercial entity whose operations are heavily based on an IT infrastructure. In addition to extensive experience in implementing projects for security documents and related systems for example for passports, ID’s and Drivers licences. Other requirements include:
• Demonstrable ability to apply lean principles and tools in operations management.
• Proven track record of delivering/ managing operations of a manufacturing nature preferably in a printing/ secure document management industry.
• Demonstrable understanding of the relevant ISO certification in the printing industry
• Demonstrable high level of emotional and social intelligence
• Demonstrable ability to lead multi-cultural teams.
• Proven experience in establishing operations systems preferably for a security document production facility
• Demonstrable ability to develop and implement strategies, systems & policies.
• Demonstrable understanding of Global logistics management system.
• Thorough understanding of necessary global, regional and national regulatory policy frameworks regarding industrial operations.
• Ability to address problems and opportunities for the company.
• Ability to build alliances and partnerships with other organizations.
• Proven ability to communicate with a top executive level of Government and the Business Sector
• Excellent English skill is a must and knowledge of any other international language like; German, French, Swahili skills is a plus
• Familiarity with security printing technologies and workflow process is a plus.
• Strong familiarity with project management software tools, methodologies, and best practices like; network diagrams, MS Project, PERT, or CPM is a plus
• Ability to write analytical and concise performance reports
• Excellent conceptual, analytical, and problem-solving skills to promote corporate entrepreneurship
• Ability to relate well and manage both internal and external stakeholders.
• Ability to build strong teams and capacitate them