Reporting to the Records Manager, the role holder will ensure safe custody of all the Bank’s records in both Registry and the offsite archives. The records clerk will ensure document protection against alteration, theft, and physical damage. They will ensure documents are accessed only by authorized personnel and a high level of integrity maintained at all times. They will provide day to day support in accordance with the laid down bank’s policies and procedures.

KEY ACCOUNTABILITIES:
• Receive and record all documents delivered to registry from the business
Act on retrieval requests received from the designated channels
• Manage queries and Complaints directed to the department
• Escalate to the line manager any control breaches that may be detected in the records management process.
• Capturing of records received from the business in the DMIS
Weekly reconciliation of records/stock taking in registry
• Ensure compliance of the controls, policies and processes set by the bank, the regulator and government
• Tracking in and out of records
• Merging, pocketing and Labelling of documents
• Shelving/Archiving of records

QUALIFICATIONS, EXPERIENCE AND COMPETENCIES REQUIRED:
• Possession of a University Degree.
• Proficient in MS Office.
• Previous work experiences in Records and Operations in a financial institution is preferred.
• Customer centric with a distinct team-work attitude and the ability to pay attention to detail.
• A fast learner who is self-driven.
• High levels of Integrity.
• Excellent written and verbal communication and Interpersonal Skills.