PostBank is a Commercial Bank that is committed to empowering lives for social and economic transformation. The bank is growing and giving opportunity for its employees and the public. PostBank is in need of a competent and achievement driven professional to fill up the below role that has fallen vacant.

POSITION DESCRIPTION
JOB TITLE: Relationship Manager-Public Sector

REPORTS TO: Sector Head, Public Sector & Social Enterprises
NATURE OF ADVERT: External

JOB PURPOSE
• The purpose of the role is to build and manage rapport with Public Sector clients. The key responsibility being developing and leveraging Public Sector relationships to grow the bank’s assets and liabilities base. The specific activities include, new customer acquisition, existing customer retention and income generation from the sales of the bank’s products.

Key Responsibilities /Key Deliverables
• Growth of deposits as per the set targets through growth of current accounts/collection business as well as eco-system opportunities from the Public Sector.
• Ensure that public sector specialized institutions such as the Ministry of Defense and Veteran A!airs including its agencies and institutions are given special attention within the bank, including onboarding of any new to bank business relating to them.
• Prepare customer sales plans to ensure each relationship is managed according to the regular reviews of the customer portfolio to assess future needs and ongoing fee/income potential.
• Support in the management of ongoing relationships with existing Public Sector partners and where relevant, leverage those relationships to a greater collective impact for the Bank.
• Understand the Public Sector requirements and decision makers (maintain database of key Public Sector stakeholders), structure solutions, implement and monitor the customer experience.
• Support in providing specialist sector information & governance as well as conducting training on the structure and workings of the Public Sector to the Business, Credit, Risk & Compliance teams in the bank.
• Champion strategic partnerships and social visibility of the bank’s brand in the Public Sector space.
• Ensure 95% digital migration of the assigned portfolio and as feasibly as possible, digitize their customers journeys to promote the cashless and self-serve solutions of the bank.
• Maintain a record of key Public Sector events & activities that would present viable business and value chain opportunities for the bank.
• Coordinate and support the branches in running elective Public Sector sales activations, generating leads, and dealing with queries and complaints.
• Any other official duties that may be allocated from time to time by management.

FINANCIAL RESPONSIBILITY
• Set and drive the achievement of sector specific financial targets and achieve the budgeted profitability.

Qualifications, Experience and Competencies Required
• Bachelor’s degree, preferably in Business, Humanities, and other relevant fields.
• Post graduate qualifications such as ACCA, CPA, MBA are a bonus.
• At least five years of relevant experience (specific industry sector experience, such as dealing with industry stakeholders at an Executive level, will be considered an advantage).
• At least two to three years’ experience in a customer engagement or management role.
• Previous exposure and experience in business/corporate banking is an added benefit.
• Credit management Skills.
• Broad knowledge and understanding of how the PostBank works.
• Excellent client engagement skills.

The Following Documents Should Accompany the Application
• Cover letter, Detailed CV, and Copies of academic documents all as one file.