To deliver exceptional retail business performance through excellent customer servicing, sales and transactional processing in a branch.

Duties and Responsibilities
• Achieve and surpass the set targets of all lines/products of retail banking in line with the Branch target and business strategy.
Participate in the implementation of Branch Business strategies and plans with an objective of identifying business opportunities and financial products generation to enable achievement of targeted growth objectives in line with the Retail business plan.
• Establish and maintain effective relationships with new and existing customers by identifying customer needs and attending on the suitability of services for effective and timely customer service delivery.
• Provide feedback on effectiveness /review of current customer processes to guide in product development and business/service improvement and participate in product launches for favourable market response.
Contribute to the effective launching of new products to ensure favorable market response and optimum build-up of revenue.

Job Requirements
• Education
• A university degree from any reputable university
• Higher degrees/MBA/professional certificates desirable
• Experience:
• Minimum experience of four (4) years relevant experience in Retail or SME Banking

Skill/Competencies
• Good understanding of SME Sector and trends in Uganda
Display a track record for achieving positive results in terms of profit and customer satisfaction.
• Good Knowledge and understanding of Banking/Financial products and policy regulations.
• Excellent customer service orientation
• Excellent communication skills
• Strong sales/cross-selling skills
• Strong negotiation skills
• Problem solving abilities
• Networking skills