REPORTS TO: REGIONAL HEAD OF DISTRIBUTION

ROLE PURPOSE
The role will be based at the region or as may be advised by management from time to time.
• To build and manage rapport with SMEs to ensure optimum customer retention and strengthening bank’s corporate brand. Ensuring delivery of industry leading customer service and advisory service to new and existing SMEs.
• Income generation through sales of assets, liabilities, and cash management products of the bank. Grow and expand the bank’s wallet share among SMEs.

KEY RESULT AREAS/ DELIVERABLES:
• To build, grow the operations and performance of SMEs.
• Promote and maintain the highest standards of customer service to maximize returns from existing relationships.
• Ensure accumulation of deposits by way of generating inexpensive & stable deposit base from SMEs.
• Periodically arrange mobilization meetings across the region to realize build-up of SMEs.
• Ensure growth of customer base of SMEs for all the regions.
• Constantly explore the enhancement of the banks brand name so that the bank holds out to the target market as one of the best in the public sector.
• Ensure clients uptake and usage of alternate channels like internet banking etc.
• Manage all Relationships with new and existing SMEs within the region.

EDUCATION AND TRAINING
• A Business degree in finance, Commerce, Business Administration, Economics, Statistics, management or any relevant field.
• Possession of a Certified banking qualification or master’s degree in a relevant field would be an added advantage.
• Relevant Practical training in business growth/Sales in the financial services sector

SKILLS AND BEHAVIORAL ATTRIBUTES
• A minimum of 4 years’ experience in a Banking or similar environment of which 3 must be in a Sales, and or Relationship management function.
• Must have critical thinking, analytical, attention to detail and problem-solving skills.
• Good verbal and written communication skills
• Must have an in-depth understanding about personal banking product features, pricing, benefits, positioning, design, and promotions.
• Interpersonal relationship skills, Assertive, “self-starter” personality that is energetic and sociable.
• Aggressive salesperson
• Ability to work out lasting customer relationships
• Team player, ability to work under pressure, and in position to exercise excellent judgment

THE FOLLOWING DOCUMENTS SHOULD ACCOMPANY THE APPLICATION STRICTLY ONLINE:
• Detailed CV
• Certified copies of academic documents
• Applicants address and day time telephone contacts
• Postal/email address and daytime telephone contact of three referees of good standing in society one of which should be your current Supervisor.