Opportunity Bank is seeking for a suitable candidate to fill the position of Relationship Officer.

Job Purpose:
• Growth of the group loan portfolio by recruitment of new clients whilst maintaining the quality of the portfolio, carrying out group- marketing by forming focus groups and assessing their capability to have access to loans. Monitoring, recovering and maintaining client relationships.
Reports to: Assistant Branch Manager – Relationship

Key Result Areas:
1. Business Growth
• To grow the bank business in terms of assets (loans) and liabilities (customer deposits), customer base and income through personal selling activities within existing customer portfolio and getting new ones within the Bank’s target markets
• Recruit group loan clients to achieve loan disbursement and portfolio growth targets.
Assessment of potential group loan clients to make sure they meet the required standards for borrowing from OBUL.
• Sit on loans committee to agree on clients for loan approval
• Maintain relationships by visiting groups and attending group meetings
• Training clients about OBUL, expectations from OBUL as well as terms and conditions
2. Monitoring and managing portfolio
• Monitor portfolio by tracking all clients, identifying any potential default cases and developing mitigants for them.
• Ensure clients comply with the OBUL policies as well as terms and conditions attached to loans.
Maintain the PAR of one’s portfolio within the bank’s PAR quality standards
3. Reporting
• Prepare weekly and monthly reports to the branch manager and discuss weekly performance with immediate supervisor
4. Building customer relationship
• Maintain relationships by visiting clients and solving any customer related issues raised by them
• Customer service, handling client inquiries and guiding them on how to apply for loans, use the bank’s payment channels
5. Recovery
•Recovery of defaulted loans

Minimum Qualifications and Experience
• University degree preferably in Business related discipline.
• Relevant professional qualifications in microfinance, banking, finance or marketing provide added advantage.
• Relevant credit experience is an added advantage
• Must possess a Credit pass in Maths and English at ‘O’ Level
• Advanced people management and motivation skills
• Good understanding of Credit risk management.
• Good understanding of sales management and customer service
• Knowledge of the core banking system

Opportunity Bank is an equal opportunity employer. All qualified candidates are encouraged to apply, regardless of disability, gender, marital status, religion and ethnicity.