Purpose:
To engage MSC clients at a zone level to enhance the client-MSC relationships; offer support/guidance to stakeholders, market, source, and serve the clients & Partner Institutions to access & grow MSC products and services

Key Result Areas:
• Manage and grow a quality portfolio of clients in the zone through effective relationship building
• Address client’s financial goals and needs by providing suitable financial solutions (credit and grant) and technical assistance
Maintain quality client service and customer relationships to enhance the MSC brand in the Zone.

Key Accountabilities /Key Tasks:
• Mobilize potential clients and promote MSC’s business in the region
• Identify potential customers with viable businesses within MSC’s target market
Provide superior customer service, follow up customer visits, and help customers understand MSC’s products and services
• Carry out clients’ training and orientation in MSC’s methodologies and operations to prepare them to access MSC products and services
Carry out project appraisals, loan and grant assessments and make recommendations to Management
• Provide capacity building in records management, governance, group dynamics, financial management, product development, resource mobilization, credit management and internal controls among others to grantees like Emyooga beneficiaries.
• Assisting customers to complete pre-disbursement documents -loan agreements, guarantees, etc and to meet pre-disbursement obligations and carry out immediate post-disbursement visits within 60 days after loan disbursement.
• Continuous monitoring and supervision of loan utilisation and impact of loans and providing regular feedback to management.
• Be responsible for the value and quality of the portfolio outstanding with clients.
• Organising and facilitating training and awareness seminars on matters of interest to credit and grant beneficiaries.
• Execute loan recovery strategies for the zone.
• Producing periodic work plans and budgets with clear deliverables
• Perform any other duties as may be assigned by the supervisor.

Qualifications and Experience:
• Honours degree in any of the following fields; Business Administration, Economics, Statistics, Commerce, Development Finance Education, or any other related discipline from a recognized University / Institution.
• Possession of relevant professional qualifications in a relevant field will be an added advantage Two (02) years of progressive working experience in the financial services sector in a reputable organization.
• Knowledge and experience in lending, credit and risk management including pre-loan eligibility requirements, client screening, collateral, product design, loan approval processes, repayment terms, delinquency and default management.
• An excellent understanding of community development and poverty issues
• Possession of relevant computer skills is a must

Competencies/Person Specifications:
• Ability to work and engage with low-income communities in both rural and urban settings
• Ability to demonstrate excellent managerial skills.
• Ability to demonstrate a good understanding of Microfinance / financial institution management.
• Ability to demonstrate analytical skills, clear decision-making ability, and highest standards of integrity.
• Ability to demonstrate objectivity and impartiality, accept responsibility and accountability and ability to work under pressure with tight deadlines.
• Ability to collaborate with different stakeholders.
• Ability to initiate and manage change.
• Ability to influence others.