This position is responsible for Collection/Recovery of outstanding in AFCL Business

Specific responsibilities include but not limited to:
Monitor collection processes and operations; track succession rate of the entire process, train new employees and hold reviews.
• Identify problem accounts and provide regular updates of receivables to management.
• Draft & send collection letters to customers based on the monthly aging reports.
• Handle customer complaints and monitor call reports as per SOPS.
• Identify areas of improvement and implement enhanced process for operational efficiency.
• Identify accounts requiring collection agency or legal action and coordinate collections.
• Research and locate missing information needed for staff to perform at optimum levels.
• Prepare regular reports of debtor performance and use analytical skills to improve and or monitor collection.
• Perform any other duties assigned from time to time.

Minimum qualification:
• Master’s degree in Commerce or Finance with considerable ex- perience of 68 years in Debt Collection / Insurance working with Banks; knowledge of local languages with strong negotiation and persuasion skills.