MTN Uganda Limited is an equal opportunity employer and is seeking to recruit competent individuals to fill the following Position.
Job Title: Senior Consultant-IN/VAS Operations
Reporting to: Senior Manager-Application Operations
Division – Technology
No. of Vacancies: 1

Mission/ Core purpose of the Job
• Responsible for overseeing the support of IN&VAS platforms within MTN Uganda (IN/Charging, Ericsson CIS, USSD/SMS vas cloud, Device management)
• Responsible for the creation and execution of the continuous service improvement program and performance management across these platforms.
Manage, develop, and grow an efficient and functional team of application operations engineers
• To ensure IN&VAS systems operations KPI-s meet MTN business requirement – availability, reliability, customer complaint resolution.

Main Job Functions:
• Oversee the operations for several Class-A systems under IN&VAS namely: IN/Charging System, Ericsson CIS, Messaging (USSD and SMS), Gemalto device management.
• Manage, lead, and grow IN/VAS operations team to provide 24X7 operations and support for IN/VAS systems; this includes both internal MTN staff and vendor managed service staff/interface
Act as point of escalation for all critical system failures on IN/VAS systems and coordinate service recovery objective timelines and manage vendor interface during all service recovery incidents
• To ensure INVAS systems operations KPI-s meet MTN business requirement – availability, reliability, customer complaint resolution
• Ensure resilience and redundancy within the IN/VAS core network architecture
Provide efficient and strong vendor management across IN/VAS platform vendors, including efficient managed service operations model
• Setup proactive real-time outside-in monitoring tools and process for all key revenue impacting platforms
• Responsible for the creation and execution of the Continuous Service Improvement program and performance management across these platforms
• Reviewing and optimizing business continuity strategies, service reporting, service measurement and service level management.
• Manage and liaise with service providers/vendors within the IN&VAS space.

Job Requirements (Education, Experience and Competencies)
Education:
First degree in preferably Electrical Engineering, Telecom Engineering, Computer Science or equivalent
• Master’s degree in a relevant discipline will be an added advantage.
Experience:
• 10 years of work experience covering IN&VAS and planning and operations within a Medium to Large Telco
• Manager track record of 5 years or more; with at least 3 years in relevant sector/ industry
• Experience managing and growing teams
• Vendor management
• Project management
• Sound understanding of ITIL standards and best practices within operational environment
Attributes & Skills:
• Excellent interpersonal skills
• Excellent report writing
• Highly organized and quick to learn
• Pays attention to detail
MTN Uganda Limited has the obligation to safeguard its employees through providing a working environment that is safe and without risk to the health of its employees. MTN has a Vaccination policy for all its employees to be fully vaccinated against Covid-19 in order to work from its offices and premises.