Qcil’s vision is to become a center of excellence for the production of quality, affordable medicines and is proud to be the first WHO pre-qualified manufacturer of HIV/AIDS and Malaria treatments in the region

Responsibilities

A. Manufacturing & Laboratory Systems Administration

• Administer and support LIMS, Chromeleon data systems, analytical instrument workstations and production and packaging platforms.
• Manage users, roles, instrument connectivity, data storage, backup and archival for scientific systems.
• Maintain an accurate inventory of computerised systems covering criticality, GxP classification, versions, validation status and OEM support cover.

B. Server, Virtualisation & Core Infrastructure

• Administer the Windows Server estate and VMware ESXi environment — builds, hardening, patching under change control, capacity, monitoring and lifecycle.
• Administer Active Directory, DNS and DHCP; support Group Policy and directory health.
• Perform backup operations for systems in scope and perform documented restoration tests to prove recoverability.

C. SOP Compliance, Change Control & Documentation

• Execute all work in strict accordance with QCIL IT SOPs and the Quality Management Systems
• Raise and close change records for every system change, including risk assessment, verification steps, rollback plan and post-implementation evidence.
• Maintain contemporaneous, attributable records for all incidents, changes, access grants, backups and interventions; log all work in the ITSM platform.
• Draft and maintain SOPs, work instructions, configuration baselines and technical runbooks.

D. Data Integrity & Validation Support

• Enforce ALCOA+ data integrity principles; ensure audit trails are enabled, protected and available for review.
• Support Computerised System Validation activities — URS input, IQ/OQ/PQ execution and requalification following changes

E. OEM & Vendor Technical Coordination

• Act as QCIL’s technical counterpart to system OEMs — raise, evidence, escalate and close support cases within agreed service levels.
• Plan and supervise all OEM remote and on-site interventions; verify change control approval is in place before any change is made.
• Maintain the support contract register, renewal calendar and escalation matrix.

F. Access Management, Security & Support

• Administer user onboarding, role changes and offboarding across systems in scope; execute periodic User Access Reviews and remediate exceptions.
• Support endpoint security, patch compliance and incident response in coordination with the managed security provider.
• Provide responsive on-site support to Production, QC and Warehouse users, prioritising by production and quality impact.
• Perform root cause analysis on recurring incidents and implement permanent corrective actions.

G. DR, Audit & Projects