Reports to: Senior Manager – IT Design and Delivery

MAIN JOB FUNCTIONS:
• Perform Business Analysis on IT product development projects in line with the agreed business methodology and business architecture guidelines
• Review and understand system functionality applicable to each project
Input into identifying ways to fine tune systems in line with changing work practices
• Determine, document, and review user requirements for all projects
• Review requirements, determine objectives and risks and issues and update business requirement specifications for the competency centre functional design
• Review technical specifications to ensure user and functional requirements are met
Identify business improvement and optimization opportunities
• Design and document business solutions (process, system and measurements) that meet current and future user requirements
• Translate the user requirements into functional system requirements in line with the current system functionality and future roadmap, and ensure appropriate documentation thereof
Define and construct context diagrams which form part of the basis of process mapping
• Provide information into test pack drafting
• Provide information and knowledge as required to resolve problems
• Sort, accumulate and analyze information from external sources to assist with problem solving
• Assist in identifying and assessing market trends, taking local conditions into consideration
• Provide constant status reports and feedback as to business analysis deliverables to internal customers and program manager
• Ensure traceability of requirements from business through to development and implementation
• Identify and prepare relevant information and data for reporting purposes
• Deliver first time right service excellence
• Establish and maintain quality standards that will enhance the customer experience and cost efficiency
• Work consistently according to standard operating procedures

Education:
• Bachelor’s Degree in Computer Science, Information Technology, Electrical/Telecom Engineering, or related field
• Knowledge of SCRUM and project management practices
Relevant certification / accreditation as required for role

Experience:
• 3 years’ experience in relevant sector/industry/ area of specialization
• Worked in a diverse culture
• Enterprise system implementation experience
• Business process mapping experience
• Understanding Agile/scrum and project management practices
Training:
• Business Analysis
• SCRUM/Project management methodologies
• ITIL training
• Relationship management
• Systems analysis

Skills / physical competencies:
• Ability to work on multiple tasks, often with conflicting objectives and competing deadlines.
• Analytical skills
• Business acumen – un understanding of the business as a whole.
• Change management skills.
• Coaching skills – to develop the team and staff.
• Communication skills
• Conflict management skills
• Delegating skills
• Facilitation skills
• Feedback skills
• Flexibility – the ability to adapt and change in the light of changing circumstances / new information.
• Influencing skills
• Negotiation skills
• Quality management skills
• Relationship skills – to build relationships to facilitate efficient workflow.
• Risk management skills
• Scanning skills – to search for new ideas, trends, and principles.
• Strong “can-do attitude” combined with an ability to use minimum resources to get maximum outputs.
Systems thinking – understanding the “big picture”.
• Time management, specifically the ability to prioritise.

MTN Uganda Limited has the obligation to safeguard its employees through providing a working environment that is safe and without risk to the health of its employees. MTN has a Vaccination policy for all its employees to be fully vaccinated against Covid-19 in order to work from its offices and premises. Female applicants are strongly encouraged to apply.