The job holder shall provide advice to customers for required services in ine with the company procedures.

Specific responsibilities include but not limited to:
• Courteously receive all customers, vehicle inspection for tools, jack, damages and opens job cards
• Provides advice to customers for required services as per service schedule.
• Alocates timeframe and cost estimates to customers for vehicles under service
• Provides prior information to customers for any amendment in time repair cost
• Conducts regular follow-ups with the Workshop Supervisor on vehicles under service.
• Seeks customer’s approval for any additional work advised by the Workshop Supervisor, if required.
• Ensure work is completed as per complaint recorded on job card.
• Responds to Customers queries and inquiries in a timely manner.
• Ensures that all required standards and PDI checkist have been duly completed
• Informs customers on road testing programs along with their drivers, required.
• Provides daily performance reports to the Workshop Manger
• Coordinates Vehicle Delivery in liaison with the Workshop Manager and PDI team
• Hands over vehicles to owners/drivers along with invoices, job cards, old parts and gate passes.

Minimum Qualification:
• BSc in Auto Engineering or related field; ICT Literate (MS Office Applications).
• Excellent experience in automobile especially in commercial vehicles segment,
• Extensive knowledge of motor mechanics;
• Excellent communication, interpersonal and organizational skils.
• Should be of high integrity.
• Customer focused, with analytical and problem solving.
• Flexible, willing to work to deliver business targets