Several Waiter / Waitress at Emperor Hotel
- Company: Emperor Hotel
- Location: Uganda
- State: Uganda
- Job type: Full-Time
- Job category: Travel and Tourism Jobs in Uganda
Job Description
The Emperor Hotel is an Oasis of cool and green with a secure environment ideally located in the heart of Naalya offering a standard class of serene hospitality ranging from Accommodation, dinning, swimming, steam and sauna.
Job Summary: This is not a fast food restaurant, but an elegant setting for fresh, healthy, and uniquely styled food presentations. We are looking for a skilled Waiter or Waitress to take orders and deliver food and beverages to our customers. The right Waiter/Waitress uplifts the dining experience for customers. This would be someone who will have the patience, personality and perseverance to thrive in this role. Waiter/Waitress responsibilities include greeting and serving customers, providing detailed information on menus, multi-tasking various front-of-the-house duties and collecting the bill. If you are able to perform well in such an environments, we’d like to meet you. To be a successful Waiter or Waitress, you should be polite with our customers and make sure they enjoy their meals. You should also be a team player and be able to effectively communicate with our Kitchen Staff to make sure orders are accurate and delivered promptly. Keep in mind that Waiter/Waitress duties may require working in shifts and/or occasionally during weekends and holidays. Ultimately, it is the duty of our Waiters/Waitresses to provide an excellent overall dining experience. Guests should walk away not only with their palate satisfied, but with a pleasant memory of their time with us. Family and friends are not expected to drop in for a chat with you unless appropriately dressed and be sitting down for full service from the menu. Who will support the hotel in its kitchen department management? He/ she will work closely with the hotel manager and the director and will render and efficient and effective operation of the Hotel kitchen. He/ She will ensure compliance with the Emperor hotel Policies and Procedures, guidelines and rules. His/her will be reporting to the hotel manager.
Key Duties and Responsibilities:
• Prepare tables by setting up linens, silverware, and china.
• Greet and escort customers to their tables
• Present the menu and provide detailed information when asked (e.g. about
• Portions, ingredients or potential food allergies)
• Inform customers about the day’s specials
• Offer menu recommendations upon request
• Take accurate food and drinks orders, using a POS ordering software,
• Regular order pad, or by memorization.
• Communicate order details to the Kitchen Staff
• Serve food and drinks.
• Up-sell additional products when appropriate. This may be when they
• Notice the art on the tables or wall and ask about it. Learn from the
• Information slips ahead of time so you can speak knowledgeably and then refer
• them to the Gallery itself.
• Deliver checks and collect bill payments
• Carry dirty plates, glasses and silverware to kitchen for cleaning
• Check customers’ IDs to ensure they meet minimum age requirements for
• Consumption of alcoholic beverages (when this becomes part of the café’s
• Selections, and you are not sure the person is old enough.)
• Meet with the Head Cook to review daily specials, changes on the menu
• and service specifications for reservations (e.g. parties)
• Follow all relevant health department regulations.
• Provide excellent customer service to guests.
• Effectively, dynamically and professionally lead a kitchen staff by inspiring their confidence and motivating them to consistently Perform their duties according to the highest standards
• Support the dining team in a professional manner, providing an environment for employees where they consistently feel valued and respected
• Under the supervision of the Manager advises on a yearly budget for approval, documents and reports monthly on spending for the meals operations.
Qualifications, Skills and Experience:
• The applicant must hold a High school diploma; food safety training is a plus
• Proven work experience as a Waiter or Waitress
• Hands-on experience with cash register and ordering information system (e.g.
• Revel POS or Toast POS)
• Basic math skills
• Attentiveness and patience for customers
• Excellent handwriting.
• Strong organizational and multitasking skills, with the ability to perform well
• In a fast-paced environment.
• Active listening and effective communication skills
• Team spirit
• Extremely high personal hygiene, hair, teeth, fingernails, etc., and
• Attractively dressed or possibly in uniform.
• Flexibility to work in shifts