Reports to: Risk, Recovery & Tracking Coordinator
Duty Station: Mukono, Mattuga, Nabbingo, Kampala

Role:
To install, monitor and provide tracking installation services for motorcycles in line with company guidelines.

Duties and Responsibilities
● Create sub-accounts and update login details in the system.
● Save bikes to different branches using details shared on the in-house spreadsheet.
Renaming the device with the specific number plate and sim card number.
Monitor and provide support to the installation team on the user end by executing commands to see if they are effective or resetting devices with issues.
● Monitor device statuses and communicate to different personnel in case they need attention.
● Updating the in-house spreadsheet.
● Providing support to different staff members with the user end platform.
● Perform any other duties assigned by your supervisor

Person Specifications:
● Ability to work together in a team, under minimum supervision & under tight deadlines
● Good communication skills (oral and written)
● Able to work accurately and pay attention to detail.
● May be required to work outside official work hours and be on call at all times

Minimum Requirements:
● Information Technology (IT) related diploma and/or Automotive Mechanics
● At least 2(two) years working experience or training in apprenticeship in tracking system installation, management and security
● Knowledge and skills in use of computerized diagnostic equipment
● Skills in tracking system installation, management and security