dfcu Bank is a fast-growing Bank in Uganda offering a wide range of financial solutions to its chosen market segments. We are seeking to recruit for the vacancy of Special Assets Management Collections Executives in the Executive (CEO) Domain. Details are as below:

REPORTING TO: Senior Officer- Special Assets Management

JOB PURPOSE: Reporting to the Senior Officer- Special Assets Management, the role holder will maintain, monitor, and collect CB and BB loan portfolio of accounts aged between 0 to 180 days past due. Maximising cash collections and regular follow up on all loan repayments within a call centre environment to ensure optimal performance of facilities and customer retention thereby minimising accounts flow to non performing status and loss to the bank.

LOCATION: Kampala

KEY ACCOUNTABILITIES:

• Accountable for reducing/minimizing delinquent accounts within assigned portfolio.
• Follow up with customers to ensure that payments are made as and when they fall due and chases for payments that are overdue between 0 – 180 days.
• Make collection calls and/or conduct field visits.
• Develop repayment schedules and restructures with the help of the Team Leader based on customer’s financial situation and advise customers on alternative repayment options.
• Resolve and provide customer service regarding loan related matters specifically collection issues; communicate and follow up effectively with customer queries, disputes etc.
• Process customer instructions within set TAT guidelines.
• Issue repayment reminders and /or demand notices.
• Updating customer files.
• Collaborate with the Team Leader and recommend accounts that require tougher action.
• Enlist the support of the Team Leader to resolve more complicated loan matters and identify root causes of non-payment.
• Timely capturing of cash flows in the system for proper IFRS Reporting to minimize provisions and compliance.
• Process release of securities for accounts that have been paid off.
• Following up on Insurance claims
• Recommend on the accounts to be outsourced to our external debt collectors before they become NPA.
• Inputting cashflows to support running of the IFRS9 model to come up with provisions for accounts below 3billion and retail unsecured.
• Creating awareness to other bank staff on portfolio management.
• A regional collector is also charged with collecting on NPA and written offs for CB, BB and DIB within different regions.

 QUALIFICATIONS, EXPERIENCE AND COMPETENCIES REQUIRED:

• Bachelor’s Degree in Economics, Statistics, Commerce, Business Administration or equivalent.
• 2 years Basic credit understanding.
• High level of customer service.
• Very good telephone techniques.
• Excellent verbal and written communication skills. Good grammar is an added advantage.
• Good negotiation skills.
• Tactful and calm.
• Assertive.
• Organized.
• Thorough understanding of the Bank’s Credit including SAM policies and procedures.
• Proficiency in the use of Word and Excel. PowerPoint is an added advantage.
• General Understanding of bank products, policies, controls, and procedures among others.
• General understanding of business, financial and accounting fields.
• Excellent verbal and written communication skills.
• Proficiency in the use of Word and Excel. Power Point.
• Time management.
• Exercising high level of integrity.