The main purpose of this role is to pro-actively support the back-office Operations in the Windows and virtualization environment and implement Back-office changes in the infrastructure Domain to ensure that MTN achieves the predefined company objectives.

Main Job Functions:
• Design, installing, configuring and maintaining Enterprise Infrastructure in accordance with business requirements and timelines.
• Deploy MTN Uganda safe enterprise Infrastructure (hardware and Operating systems.
Conduct research on Enterprise products (Virtualization, Operating systems, security and standards to remain abreast of developments in the IT industry.
• Ensuring that cloud platforms meet the availability, integrity, scalability, and security requirements.
• Define workload placements and cloud strategies for Hypervisor and fusion cloud platforms.
• Execute and oversee new and existing equipment, hardware, and software upgrades. Monitor and test Backoffice performance and provide performance statistics and reports. Participate in designing solutions.
• Proactively manage the windows-based Virtualization and Stand-alone server infrastructure build, operations and implementation for MTN Uganda on a 24×7 basis i.e., ensuring a reduction in system incidents
• Provide Tier 2 technical guidance for operating system administration and support including mentoring (and knowledge share)
• Actively participating in IT projects and initiatives through rebuilding/cloning the test environments, building stress testing plans, and monitoring performance in accordance with company standards and established procedures.
• Design and develop and maintaining a precise and comprehensive procedural and process documentation for all Backoffice Infrastructure.
• Efficiently managing and maintain all Project migrations to the production environments within the required timelines.
• Serves as the first point of contact for windows and virtualization escalations, establishes, and maintains an effective relationship with the Vendors to ensure that all critical issues are brought to a rapid resolution in accordance with established SLAs.
• Establishing and maintaining effective relationships to continually improve collaboration with business stakeholders.
• Know-how of capacity planning, performance monitoring, and disaster recovery for cloud platforms

Creativities (improvement/innovation inherent)
• Apply technology trends in an optimal way to continually improve processes and procedures.
• Communicate research results and recommendations to the relevant areas of the business to build a competitive advantage.
• Continually improve existing processes and procedures to enhance effectiveness, efficiency and performance
• Provide innovative solutions to ensure that functionality and business improvement is delivered on time according to best practice.
• Recommend creative and innovative solutions to enhance sales channel area’s performance.
• Review business process and system performance in assigned projects and find creative ways to enhance this performance or perform the functions in a different way.
• Strive to automate processes and procedures wherever possible.

Vulnerabilities (controlspan)
• Availability of business resources
• Budgetary constraints that impact on the solutions that are being devised.
• Inappropriate processes resulting in delayed execution.
• Integrity of MTN OPCO operational data
• Lack of support and buy-in from stakeholders.
• Non-achievement of turnaround times
• Prescriptive regulatory environment impacting on solution development.
• System support resource requirements
• Unavailability of information on similar projects or projects in the same business area
• Understanding of the end to end integrated of the MTN OPCO processes

Education
• Bachelor’s degree in computer science, Information Technology, Electrical/Telecom Engineering, or related field
• Relevant certification / accreditation i.e., Business process Framework training like ITIL, Etom, Togaf, Prince and PMP etc.

Other Training:
• Virtualization Training
• ITIL training
• Basic Audit training
• Project management methodologies
• Relationship management
• Training in Microsoft Visual, excel, word and PowerPoint.

Work Experience
• 3 -4 years’ experience in Virtualization, Unix and Linux with in a fast and stressful environment,
• 3 years in process driven environments

Skills / physical competencies:
• Ability to work on multiple tasks, often with conflicting objectives and competing deadlines.
• Analytical skills
• Business acumen – un understanding of the business as a whole.
• Change management skills.
• Coaching skills – to develop the team and staff.
• Communication skills
• Conflict management skills
• Delegating skills
• Facilitation skills
• Feedback skills
• Flexibility – the ability to adapt and change in the light of changing circumstances / new information.
• Influencing skills
• Negotiation skills
• Quality management skills
• Relationship skills – to build relationships to facilitate efficient workflow.
• Risk management skills
• Scanning skills – to search for new ideas, trends and principles.
• Strong “can-do attitude” combined with an ability to use minimum resources to get maximum outputs.
• Systems thinking – understanding the “big picture”.
• Time management, specifically the ability to prioritise