Supervisor-Call Center at MTN Uganda
- Company: MTN Uganda
- Location: Uganda
- State: Uganda
- Job type: Full-Time
- Job category: Customer Service Jobs in Uganda - IT/Telecom Jobs in Uganda
Job Description
MTN Uganda Limited is an equal opportunity employer and is seeking to recruit competent individuals to fill the following Position.
Job Title: Supervisor-Call Center
Reporting to: Manager-Call Center
Division – Customer Experience
No. of Vacancies: 1
Mission/ Core purpose of the Job
• To coordinate and supervise the activities of the Team Leaders to ensure a smooth running of the online and back-office Contact Centre functions with high performance standards.
Main Job Functions:
• Monitoring and evaluating the performance management process
• Develop and monitor implementation of the Contact Centre operational policies, procedures, and processes.
Maintain a motivated environment to ensure high staff morale and low attrition levels
• Implementation of the Contact Centre HR operations for both advisors & Team Leaders which include recruitment, training & discipline
• To participate in the planning of the Contact Centre Strategies and annual Budgets
• Improve Operational Efficiencies
• Develop and monitor implementation of the workplace health and safety practices
• Stakeholder engagement for sections on which the contact centre has direct dependencies.
Development of direct reports to help them achieve their full potential through the PDP process
Job Requirements (Education, Experience and Competencies)
Education:
• Bachelor’s degree in Business Administration, Social Sciences or any other relevant field.
Experience:
• 3- 5 yrs experience in a Call Centre environment in a supervisory position
• Training in supervisory fundamentals, HR practices, people and performance management.
Other Attributes:
• Good Communication skills
• Interpersonal skills
• Problem solving skills
• Coordination Techniques
• Negotiation skills.
• Decision Making Ability
• General Business Writing
• Contingency planning
MTN Uganda Limited has the obligation to safeguard its employees through providing a working environment that is safe and without risk to the health of its employees. MTN has a Vaccination policy for all its employees to be fully vaccinated against Covid-19 in order to work from its offices and premises.
Method of Application
Submit your CV and Application on Company Website : Click HereClosing Date : 26th April. 2022