Job Title: Supervisor Operational Excellence
Reports To: Head Of Operations & Service

Job Role
Responsible for the implementation of process improvement initiatives to enhance operational efficiency, service delivery and to create a continuous improvement culture within the department. The role holder will be responsible for assessing Internal Controls, advising on their adequacy and driving the development of processes aimed at a robust control governance framework as well as compliance to internal and external requirements.

Key Duties And Responsibilities
• Monitor the performance of controls in all processes using tools such as Key Control Self Assessments/Key Risk Indicators, incident reports and ensure that escalations are made where necessary to manage risks in a timely manner.
• Identify inadequacies in processes and controls and support the teams in reviews and enhancements.
• Track remedial actions from internal audits, regulatory reviews, investigations, and other such assurance reviews.
• Engaging key stakeholders to enhance/improve the risk and control culture across the network through effective engagement and support to Business teams.
• Check to confirm that significant risks are identified and escalated through the appropriate Control Governance channels in a timely manner.
• Oversee the end-to-end health of the control environment for all units under operations & service.
• Partner with the managers in Operations & Service to create effective design, analysis and remediation of control measures.
• Effective interaction with all Unit managers within the Operations & Service department ensuring they are kept informed of key risks and issues and provided with all relevant details.
• Identify process gaps and system failures and report with recommendations to the head of operations & Service.
• Ensure that formal root cause analysis for control failures is conducted across the bank and appropriate remedial actions are identified and implemented.
• Ensure that appropriate training initiatives towards improvement of the control environment are planned and executed as required.
• Present routine monitoring and control review reports to process owners and ensure their understanding and commitment to the report and agreed action plans.
• Timely provision of routine dashboards as per determined frequency, monthly and quarterly reports on activities and the state of the control environment in the department.

Qualifications, Experience And Competencies Required
• A minimum of a Bachelor’s degree in Finance, Commerce, Business Administration, Economics, Statistics, or any related field.
• Professional certification/qualification in Risk Management/ Audit will be an added advantage.
• Knowledge of applicable business processes and operations of financial institutions.
• A minimum of 5 years experience, 3 of which should be in Operations, Risk or Audit department.
• Knowledge of Risk Management processes (e.g., methods for assessing and mitigating risk).
• Knowledge of laws, regulations, policies, and ethics as they relate to Banking.
• Excellent collaboration and communication skills.
• Problem Solving. Good Communicator – Presents ideas effectively, clearly, and concisely both orally and in writing.