Summary: The U.S. Mission in Uganda is seeking eligible and qualified applicants for the position of Supervisory Consular Specialist.

The work schedule for this position is:

Full Time, 40 hours per week
Start date: Candidate must be able to begin working within a reasonable period of time following receipt of agency authorization and/or clearances/certifications or their candidacy may end.

Supervisory Position: Yes

Duties: The incumbent is the Supervisory Consular Specialist and serves as the in-house expert on the full range of consular services provided to United States citizens and local nationals, performing difficult and complex work.

The incumbent shares the responsibility with the American Citizens Services assistants in being the primary point of contact for U.S. citizens seeking information on the services the Consular Section provides. Must know ACS regulations and procedures in accordance with the Department of State Foreign Affairs Manual (FAM), Immigration and Nationality Act (INA), and consular Standard Operating Procedures.

The incumbent is the primary point of contact for LE Staff members handling correspondence and high- level external contacts seeking information on visa procedures, regulations, and policies. The incumbent must know NIV and IV guidance and regulations in accordance with the Department of State Foreign Affairs Manual (FAM), Immigration and Nationality Act (INA), and Ugandan immigration laws and regulations to respond to public inquiries.

Qualifications and Evaluations

EDUCATION: Bachelor’s degree in Social Work and Social Administration, Business Administration, International Relations or Law is required.

Requirements:

EXPERIENCE: Minimum of four years’ experience involving the application of an organization’s regulations and laws, extensive public contact, customer service, or problem solving is required. The four years must include one year of progressively responsible experience managing operations and supervisory experience is required.

Evaluations: (This may be tested)

LANGUAGE: English level IV (Fluent working knowledge) Reading/Writing/Speaking is required. Luganda level III (Good working knowledge) Reading/Writing/Speaking is required. This may be tested.

SKILLS AND ABILITIES: The incumbent must demonstrate strong interpersonal skills, including discretion and sound judgment, and the ability to effectively communicate with a wide range of individuals and constituencies in a diverse community. The incumbent must have advanced analytical, evaluative, and objective critical thinking skills. Must possess the ability to compile information and prepare reports. The incumbent needs to have the ability to supervise and train employees to include organizing, prioritizing, and scheduling work assignments. The ability to organize and prioritize workload is critical. Good computer user skills (MS Word, Excel, Outlook) are required.

Qualifications: All applicants under consideration will be required to pass medical and security certifications.