Q-Sourcing Limited trading as Q-Sourcing Servtec is a manpower management solutions firm operating in the East African Region in the countries of Uganda, Kenya, Tanzania, Rwanda, and South Sudan.
Q-Sourcing Servtec Group is looking for a competent, skilled, and experienced IT Support Engineer one of our clients CNOOC Uganda Limited.
Location: Kampala, Albert Lake production installation base or other cities in Uganda if required.
Primary function:
• Provide End User Hardware, Software and Applications/Service support to CNOOC Uganda staff both in Kampala and in Oilfields ensuring optimal performance of end user computing devices, end user facing services and applications throughout CNOOC Uganda.

Responsibilities
• Install and configure software and computer systems and other peripheral hardware including printers, projectors, scanners etc.
• Ensure security of IT end user computing devices hence the company’s ICT Infrastructure through maintenance/monitoring of anti-virus software, patching end user applications/operating systems and network monitoring.
Monitor and maintain computer systems and networks.
• Troubleshoot hardware, software and network problems, diagnosing and solving identified faults, undertaking and or coordinating repairs and replacement of equipment as may be necessary
• Participate in the procurement of IT related equipment and services.
• Provide audio/visual support
• Liaise with external IT support suppliers and providers to resolve technical issues as required
• Continuously researching and testing new technology as the IT world is so dynamic
Support IT assets and life cycle management ensuring all staff have functional working tools and make recommendations where necessary.
• Respond in a timely manner to service issues and requests ensuring assigned tickets are closed in time.
• Perform other duties as assigned by supervisor.
Requirements:
• Bachelor’s Degree in Informatics, Computer Science, Information Technology, Computer engineering or the related.
• At least 3 years’ experience in a busy ITIL compliant environment providing IT support to staff at a reputable organization including but not limited to field staff.

Knowledge:
• Working knowledge and expertise with a variety of end user software, hardware, and applications
• Proficiency use of MS Office Suite
• Good understanding computer networking topologies
• Working knowledge of unified communications – voice and video conferencing systems and related collaboration tools.
Good knowledge of Windows Desktop Operating Systems and other Windows Applications.
• Good understanding of IT service management practices and tools based on ITIL
• Good troubleshooting skills
• ITIL Foundation, CCNA, or equivalent experience is desirable