Position Description
The incumbent will provide delivery and second level technical support at the They will maintain the computer networks of all types, providing technical support and ensuring the company software & hardware runs smoothly, as they monitor and maintain all computer systems, installing and configuring hardware and software as well as solve technical problems.

Main responsibilities
• To provide first line assistance to users when problems with systems
• Installing and configuring computer hardware, software, systems, networks, printers, and scanners
• Monitoring and maintaining computer systems and networks.
• Responding in a timely manner to service issues and requests
• Providing technical support across the company (this may be in person or over the phone)
• Setting up accounts for new users
• Repairing and replacing equipment as necessary
• Testing new technology
• Possibly training junior staff

Tasks and duties
• Technical user support.
• Assessing issues and prioritising accordingly.
• Network administration.
• Hardware and software installation.

Desired Experience
• Bachelor of Science Degree in Engineering, Computer Science, IT, Telecommunications, or related field
• 3/4 years Relevant Work Experience
• Graphics designing
• Experience in Business Requirements gathering and analysis.
• Certification in Database Administration or Development