Responsibilities
• Provide end user training and assist users with day-to-day issues, problems and questions.
• Manage the change control management process of future changes, releases, updates and enhancements of the MS Dynamics D365.
• Collaborate with developers, integrators, and business partners for system enhancements and upgrades.
• Work collaboratively with team members to troubleshoot and resolve Dynamics 365 issues.
• Provide guidance for system changes and enhancements.
• Identify continuous improvement opportunities for assigned systems and processes.
• Create user accounts, delete accounts, creates/changes permissions by account; user profiles, page layouts, security in Dynamics 365.
• Design, enhance, and develop SSRS reports (Power BI experience a plus).

Experience
• Bachelor’s degree in Computer Science and/or finance or related field or a combination of related experience and education.
• 3-5 years’ Administration experience with Microsoft Dynamics AX 2009/2012/2019/D365, preferably in a software or services vertical.
• Experience with Finance and Operations (Enterprise Edition) Modules.
• AIF, AX frameworks.
• SSRS, SQL / T-SQL.
• Knowledge of the Dynamics AX environment and framework and the Lifecycle Services Deployment model.
• Knowledge of relational database concepts and design, with experience in SQL Server and SSRS
• Able to problem solve and a desire to learn.
• Able to respond to complicated inquiries and effectively present information based on the audience.
• Able to work in a team environment or independently.
• Customer service focused.