Team Lead- Account Services

JOB PURPOSE:
Reporting to the Manager- Account Services, the role holder will be responsible for directing the daily activities of Account Maintenance in line with laid down procedures and regulatory requirements to minimize risks or losses and support the Banks digital strategy and Business growth.

KEY ACCOUNTABILITIES:
• Implement and enforce policies, processes, and procedures, to facilitate timely and accurate capturing and amendment of customer account data.
Operationalize the account management process i.e., from account opening, amendment, and closure, to ensure that it’s done timely and accurately.
• Develop mechanisms to monitor and track performance against the different Service Level Agreements.
• Spear head the cleanup of the unclean customer data by proactively identifying the unclean data and liaising with the business units to have it cleaned.
• Identifying process gaps and implementing process improvements for account mainatance whilst minimizing risk. Escalate any process gaps and incidents including near misses to the Manager Account services.
Investigate and clear queries in a timely manner, provide update and escalations of queries internally and externally.
• Develop staff through training, mentoring and identification of their needs.
• Allocate work plans and monitor progress to ensure that each team members goes through the allocated volumes in a timely manner.
• Handling unclaimed balances in line with the BOU regulations.
Identifying, monitoring, and reporting suspicious activity in line with the AML/CFT, KYC programs and the bank policies / regulatory framework.
• Prepare and submit reports to the Manager Account Services on the status of the data, staff productivity and any other areas of focus.

QUALIFICATIONS, EXPERIENCE AND COMPETENCIES REQUIRED:
• Bachelor’s Degree.
• Training in various areas of Operations: – i.e., Fraud Prevention, KYC, CFT & AML, Operation Risk control & Compliance.
• Atleast 5 years banking experience. Experience in Branch Operations is an added advantage.
• Demonstrate a high degree of accuracy, attention to detail, quality, and deadlines.
Thorough understanding of Bank procedures, policies, and regulatory AML/KYC requirements.
• Ability to complete work assignments independently, set objectives to reach desired results, and assist in creating new policies and procedures to ensure continued department compliance is required.
• Ability to supervise, train staff, including organizing, prioritizing, and scheduling work assignments and interact with all levels of staff.
• The ability to communicate information and ideas in a clear and concise manner appropriate for the audience in order to explain, persuade, convince, and influence others to achieve the desired outcomes.
The ability to identify and engage with all the key stake holders in the organization.
• Ability to determine appropriate measures in order to achieve set goals and objectives, prioritization and coordination of measures, and control of activities to ensure desired outcomes.
• General awareness of risk management practices.
• High level of integrity and ethical standards.
• Excellent interpersonal skills
• Decision Making abilities.
• Good communication skills.
• Exceptionally organised.
• Adopting Practical Approaches.
• High levels of accuracy and speed.