Key Role Purpose:
Tech Operations Specialist provides operational support to customers on computer systems ensuring all aspects operate efficiently, and effectively troubleshoots problems, configures hardware and software, implements back up processes and assesses systems for upgrades or replacement.

Key Roles & Responsibilities:
• Install, upgrade and maintain corporate virtual and physical PC’s, IP Telephone systems, and tablets, servers, printers, and other associated hardware and software
• Provide support for all NBL business applications ensuring minimum down and recovery time
• Ensure the deployment of new devices, including the software and hardware on the devices, is carried out according to standards and procedures
• Ensure daily Service Desk activities are carried out within the associated SLA
• Assist users with advanced models and features to increase the value and presentation of information
• Engineering, implementing and monitoring security measures for the protection of computer systems, networks and information
• Provide training and coaching to users and territory Support Engineers to increase knowledge and skills
• Provide related assistance as required for special projects as required
• Ensure that Solutions Assets are registered and updated
• Keeping up to date with the latest technologies
• Ensure that daily checklist of system is done

Requirements:
• Minimum qualification is Bachelors Degree in Computer Science/ IT/ Engineering