We are a leading technology firm that specializes in helping companies save money through secure productivity and collaboration tools. We come loaded with experience and a proven track record of delivering results for businesses of different sizes and industries. We provide companies with the latest technology solutions, personalized to their business’ needs, allowing them to focus on getting their desired results right off the bat.

Role Intent
We are looking for a Technical Support Engineer Intern to join our team in Uganda. The ideal candidate should be passionate about technology and possess strong problem-solving skills. As a Technical Support Engineer Intern, you will be responsible for providing technical support and troubleshooting services to our clients.

Job Description
Responsibilities
• Troubleshoot and solve complex technical issues.
• Work with the engineering team to design and develop software products.
• Participate in code reviews and testing to ensure high-quality software delivery.
Collaborate with other team members to resolve technical issues and ensure product reliability.
• Assist in documentation of IT solutions processes.
• Continuously update technical knowledge and skills through training and self-study.

Requirements
• Pursuing or completed a bachelor’s degree in computer science, Information Technology, or a related field.
• Experience with Microsoft Office and Windows operating systems.
• Excellent problem-solving and analytical skills.
• Strong verbal and written communication skills.
• Excellent Customer Support and Service skills.
• Ability to work effectively in a team-oriented environment.