I&M Bank Uganda is a commercial bank headquartered at Kampala Road plot 6/6A with a growing regional presence. The Bank offers a wide range of commercial banking and financial products and services, and prides itself on introducing innovative products and services based on the needs of its customers. We are seeking to recruit a competent and highly motivated individual with extensive experience and abilities to support business growth in the following position:
Job Title: Teller
Location(S): Kampala/Jinja/Arua
Reports To: Branch Operations Manager
Purpose:
Provide exceptional customer Service while processing deposits and pay out funds in accordance with bank procedures and accurately record all transactions and balance each day’s operations.

Key Responsibilities
• Accurately pay and receive cash on behalf of the Bank.
• Support the operations and service functions of the branch, including adherence to policies and procedures.
Identification and referral of sales opportunities by uncovering financial needs and educating customers on banking products and services.
• Cross sell bank products (i.e. Banc assurance, digital banking) to the customers.
• Buy and sale foreign currencies using approved rates confirmed by Treasury.
• Process Money Transfer transactions using the available bank platforms.
• Issue out debit cards, and Cheque banks to customers
• Respond to customer queries or refer them to the appropriate service channels where necessary.

Person Specifications
Minimum Education Qualification:
First degree or its equivalent in any discipline.
Experience
Experience in sales and /or cash handling is required.
Generic Competencies
• Possess good interpersonal/communication skills
• Basic accounting knowledge
• Willing to delight customers, above and beyond the call of duty
• Excellent communication skills (is able to communicate clearly, both written and in speech)
• Possess a strong numerical skill.
• Demonstrates Accuracy and attention to detail.