Reports To: Branch Operations Manager

Job Purpose
Provide exceptional customer Service while processing deposits and pay out funds in accordance with bank procedures and accurately record all transactions and balance each day’s operations.

Key Responsibilities
• Accurately pay and receive cash on behalf of the bank.
• Balance work daily, and support the operations and service functions of the branch, including adherence to policies and procedures.
As a branch team member, will be responsible for identification and referal of sales opportunities by uncovering financial needs and educating customers on banking products and services.
• Cross sell bank products (e.g Banc assurance, digital banking) to the customers.
• Play an integral role in achieving branch goals.
• Maintain the highest level confidentiality and integrity to both internal and external customers
• Buy and sale Foreign currencies using approved rates confirmed by Treasury
• Process Money Transfer transactions using the available bank platforms
• Issue out debit cards, and Cheque banks to customers
Respond to customer queries or refer them to the appropriate service channels where necessary.
• Provide customers with excellent service while processing other non cash services.
• Maintain a professional manner to build customer confidence and trust.
• Support the Bank’s guidelines for providing excellent customer service, including greeting customers, smiling, using their name and building a rapport with customers; that generates customer loyalty
Proactively identify referral opportunities utilizing the fundamentals of the sales process by uncovering customer needs and promoting the bank products and services.
• Achieve personal referral goals and actively participate in branch sales promotions and take part in weekly branch/sales meetings.
Perform other duties as assigned by the branch management from time to time.

Requirement
Minimum Education Qualification:
• First degree or its equivalent in any discipline
• Maximum of a credit 6 in Maths & English at O’Level

Work Experience:
• Experience in sales and cash handling will be an added advantage

Key Required Competencies (Knowledge, Skills & Abilities):
Knowledge of Orient Bank’s product and service offerings
• Possess good interpersonal/communication skills
• Demonstrate an understanding of basic electronic banking trends and developments
• Receptive to alternative views, open minded, flexible and adaptable
• Basic accounting knowledge
• Willing to delight customers, above and beyond the call of duty
• Has intimate knowledge of the customer’s needs
• Has empathy for the customers situation
• Must be courteous, attentive, and patient in dealing with the public
• Excellent communication skills (is able to communicate clearly, both written and in speech)
• Possess a strong numerical skill.
• Feels comfortable handling large amounts of cash and working with computers and video terminals
• Multilingual Ability.
• Demonstrates Accuracy and attention to detail.