Job Summary:

Implement and perform Document Verification Unit activities to ensure compliance with regulations, standard operating procedures and to reduce UR’S risk exposure to penalties.

Key accountabilities /responsibilities:

• Verify and profile travelling passenger documents to ensure timely identification of improper / inadequate documents
• Identify improper / fraudulent documents to identify violations of immigration regulations in a timely manner.
• Immediately inform the Supervisor in regards to any suspicious documentation.
• Verify and confirm authenticity of visas
• Properly implement regulations and DVU procedures to ensure compliance in case of passengers returned due to improper travel documents
• Support governmental authorities and internal Security during investigations resulting from fraudulent documents identification
• Manage complex issues resulting from DVU procedures enforcement to reduce impact on customer service level
• Maintain a high level of customer service while implementing DVU procedures to reduce the impact on guests satisfaction
• Collaborate with Airport authorities and other departments to ensure enforcement of immigration regulations and timely identify violations
• Create internal and legal reports to accurately communicate inspections outcomes to authorities and Uganda Airlines Operations.
• Escort special and VIP guests at the Hub when required to provide support to specific passengers.
• Have knowledge of various restrictions to enter specific countries e.g. yellow fever, covid-19 etc.

Qualifications (knowledge, skills, experience):

• Diploma and 2 years experience in document verification
• Relevant experience with an Airline or GHA
• Airport operations training

Key Competencies:

• Fluent in both oral and written English.
• Good work speed
• Analytical skills
• Organizational skills.
• Confidentiality
• Honesty
• Attention to detail