The purpose of this job is to improve service delivery, eliminate frauds and forgeries by adhering to operational procedures, processes and policies while being socially responsible.

KEY RESPONSIBILITIES
• Ensure excellent customer service through operational effectiveness and acceptable turnaround time on all transactions.
• Sort, arrange and tick all general ledger vouchers against relevant prints/ report.
• Passing raising vouchers to relevant accounts/ as appropriate
• Reconcile, regularize departmental accounts, and summarize all income accounts daily and keep records.
• Handle, establish and process cheques, transfers, and pin mailers.
• Handle payments of Branch utility bills and expenses by debiting relevant expenses accounts as appropriate.
• Provide front line support in ensuring regular service/ maintenance of premises/machine and equipment as appropriate.
• Ensure that all transaction records are kept and / or mailed in accordance with the Bank procedures.
• Report suspicious transactions as per Money Laundering control frameworks.
• Ensure stationery is adequate and keep the stationery room in good order, monitor branch assets register.
• Any other official duties that may be circumstantially allocated

DAILY RESPONSIBILITIES
• Reduce operational costs through cost control and minimization of losses through fraud and forgeries.
• Transaction posting, Mobi, Pin Mailer management and account opening support.
• Account management (Dormant and inactive, zero balance and overdrawn account management)
• Acquire new business through marketing.
• Adhere to processes and procedures.
• Maintain existing bank utilities/ facilities/assets in good and functioning condition.